IRA Services Representative, Sr. jobs in Rock Island, IL

Join Cerebral Staffing, LLC on site at our client John Deere in Milan, IL as a Parts Support Services Representative!

Location: Milan, IL - Hybrid

Duration of Role: 1 years

Pay: $17.58 / hourly

Hours: Monday - Friday 7-3:30 (some holidays and OT required)

Visa sponsorship is not available, now or in the near future, for this position.

DUTIES AND RESPONSIBILITIES:

·       Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips

·       Assign error case code accordingly based on the outcome of the investigation

·       Consider approval for shipping errors that require processing exceptions

·       Interact with John Deere dealers daily by phone (outbound calls) and email

·       This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.

·       Communicate with carriers and outside suppliers to obtain tracking information

·       Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day

·       Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update

·       Support team metrics while working in a high-volume/high-pace environment

·       Provide cross functional support to warehouse operations teams

REQUIRED:

·       Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)

·       Customer Service experience with strong negotiation, communication and listening skills

·       Experience demonstrating ability to work with many contacts to get information and results in a timely manner

·       High level of attention to detail and accuracy

·       Experience working within a team environment

·       Experience skillfully handling difficult customer interactions

·       Experience demonstrating strong organizational and planning skills

·       Enjoy working in a fast-paced environment

PREFERRED:

·       Ability to work overtime as workload requires

·       Self-motivated individual with a personal drive to achieve

·       Experience solving complex problems and critical thinking

·       Knowledge of parts distribution and/or carrier OS&D

·       Experience with Distribution Network System (DNS)

·       Knowledge of Deere’s internal John Deere Parts On The Internet (JDPoint)

Additional notes:

Hybrid once training is fully complete. Hybrid schedule will be at the discretion of the manager. Typically, will be 4 days in the office, 1 day remote.