IS Operations Coordinator jobs in Dallas, TX

Job Summary:

The Special Projects Coordinator will provide administrative support to select special projects at Reunion Tower and Reunion Tower Lawn. This position reports directly to the Director of Sales and PR and will work closely with other Reunion Tower functional managers in Operations, and Marketing.

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Responsibilities and Duties:

• Provide comprehensive administrative, clerical, and logistical support for special projects, including but not limited to New Year’s Eve fireworks, Reunion Tower Lawn Parties, contracted Lawn Projects, and other scheduled or promotional projects.
• Manage project-related correspondence, appointments, and key milestone identification, ensuring effective timeline management.
• Develop, maintain, and present executive reports and presentations with a high level of accuracy at requested intervals.
• Assist in research projects, including identifying project partners, industry trends, and other assigned subjects.
• Respond to inquiries regarding project details, such as dates, project schedules, and pricing, coordinating with special project vendors as necessary.
• Assist in managing projects, including project preparation, load-in and load-out of project spaces, and assisting with set-up and breakdown of project materials.
• Collaborate with the Operations and Marketing Department and Director of Sales and PR to promote and publicize projects effectively.
• Aid in the selection and dissemination of marketing and promotional materials to enhance project visibility.
• Collect and analyze feedback to continuously improve Reunion Tower special project services and project quality.
• Coordinate with Reunion Tower Operations Center (RTOC) and Hunt Consolidated accounting departments for project deposits, payments, refunds, etc.
• Manage and execute projects as directed by Reunion Tower Management.
• Act as a positive brand ambassador for RTOC at all times.
• Perform any other responsibilities as defined by management.

Qualification Standards:

• Position is 100% In Office
• Flexible schedule to accommodate projects, promotions, deadlines, and other demands of the business, days, evenings, and weekends.

• Bachelor’s Degree required.

• Flexible work schedule required.

• Advanced skills in Microsoft Office Suite.
• Ability to handle highly confidential information with discretion.

• Excellent verbal and written communication skills.
• Strong organizational, analytical, and interpersonal skills.
• Ability to effectively communicate with all levels of employees, executives and vendors.
• Ability to meet deadlines consistently and accurately.
• Ability to understand and communicate aspects of the Reunion Tower brand and special project goals.

• Friendly, upbeat personality.

Experience:

• 2–3 years’ experience in a professional environment, preferably in a hospitality field.
• Project Management experience or training is highly recommended.
• Administrative assistant experience.

Specific Job Knowledge, Skills, and Abilities:

• Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Sales - Knowledge of principles and methods for showing, promoting, and selling products or services.
• Marketing — Marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Guest Service — Knowledge of principles and processes for providing guest and personal services. This includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Administration - Computer proficiency with a working knowledge of various software programs including but not limited to: MS Office Suite, Concur, SkillSoft, RocketRez. Organization and time management, with the ability to maintain and follow a calendar; respond to invitations in a timely manner and avoid scheduling conflicts. File/electronic record management. Maintain accurate and up-to-date SOP handbook for your position.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion — Persuading others to change their minds or behavior.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Speaking — Talking to others to convey information effectively.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation — Actively looking for ways to help people.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination — Adjusting actions in relation to others' actions.
• Operations Analysis — Analyzing needs and product requirements to create a design
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Time Management — Managing one's own time and the time of others.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• Speech Recognition — The ability to identify and understand the speech of another person.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated projects).
• Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Grooming - All employees must maintain a neat, clean and well-groomed appearance per Reunion Tower Operating standards.

Physical Demands:

• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position.
• Finger Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.

Licenses or Certificates:

• Texas Alcoholic Beverage Certification (TABC) preferred, must possess the ability to obtain if provided by company.
• Tower Master certification must possess the ability to obtain if provided by company.
• CPR Certified preferred, must possess the ability to obtain if provided by the company.
• Valid driver’s license.

The Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm