IS Operations Coordinator jobs in Dayton, OH

DESCRIPTION

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

We are seeking an experienced professional to join our team as an Administrative & Operations Coordinator. He/she should have prior experience thriving in an administrative capacity in an office environment. Multitasking and the unique ability to deftly handle the unexpected are essential qualities to bring to the position. As a key position on our Business Operations team, this role will be responsible for helping to make sure the Operations team and Local Foreigner as a whole runs smoothly. The position is located in our Dayton, Ohio satellite office. The ideal candidate for the role is a smart, flexible problem solver with superb communication skills and a detail-oriented mindset.

Local Foreigner is a growing small business whose greatest assets are its people and technology. We maintain a laser-focused growth strategy with a systematic goal-setting process which the entire team participates in by supporting all areas of the business as needed. We seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolves with our company over the long term. This is a unique opportunity to join a small, tight-knit team in a supportive, but challenging work environment.

RESPONSIBILITIES

• Perform various administrative tasks including arranging meetings, creating agendas, note-taking, document management, managing software licenses and vendor relationships, and handling client gifting.
• Oversee the day-to-day operations of Local Foreigner’s Help Desk to ensure timely issue resolution. Utilize available resources to troubleshoot and resolve issues, escalating complex matters when necessary. Maintain updated documentation for common issues and resolutions.
• Support the outsourced data entry team by troubleshooting problems and answering their questions.
• Assist in the onboarding and ongoing training of Local Foreigner team members and independent affiliates. This involves coordinating onboarding schedules, setting up user accounts, purchasing equipment and creating and maintaining training resources (SOPs and learning modules) to ensure relevance with evolving systems and processes.
• Support the Operations team in CRM development projects, from scoping to testing, documenting and deploying updates, as well as training users.
• Undertake additional ad-hoc projects as assigned.

REQUIREMENTS

• Minimum 1 year of relative work experience; a bachelor’s degree is strongly preferred.
• Tech-savvy, proficient in Microsoft Office; Salesforce, Jira, and Confluence experience is a plus.
• Proactive and resourceful with strong analytical and problem-solving skills.
• Process-oriented mindset with experience creating and maintaining process documentation. Experience in developing training resources is a plus.  
• Attention to detail with a commitment to accuracy, strong organizational skills, and adeptness in managing concurrent projects while meeting deadlines..
• Team player with excellent written and verbal communication and customer service skills.
• Quick-learner capable of effectively adapting to a fast-paced environment, both working independently and collaboratively. 

COMPENSATION

• Compensation as listed on job post.
• Employee medical, dental & vision benefits
• Retirement & Profit-Sharing Plan (401k)
• 15 days of Paid Time Off, 11 annual holidays, 4 religious floating holidays
• Training & Development