IS Operations Coordinator jobs in Louisville, KY

Empower Rental Group is is hiring for a full-time Operations Coordinator in Louisville, KY.
 
As the Operations Coordinator, you will support the operations of our branches by working with customers, vendors, and branch employees to provide operational services, as well as supporting sales as needed. The Operations Coordinator is a true multi-tasker who works in many facets while completing operations tasks and providing customer service to internal and external customers. The Operations Coordinator works cooperatively with the other members of the team to ensure orders are placed correctly and the customer gets exactly what they need. This position requires a customer service attitude for both internal and external customers.
 
Empower Rental Group is a family of local construction equipment rental providers across the Southeastern United States.  Local rental companies tend to have great customer service, but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing.  Empower Rental Group combines the best of both worlds.  Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations.  

Job Responsibilities: 

• Assist customers with pick-ups and deliveries
• Answer operational branch calls assisting and taking ownership of all customer needs
• Respond to customer calls timely
• Routes trucks and has consistent driver communication
• Schedules drivers
• Schedules truck maintenance
• Complete call off number recordings and communicate to customers
• Complete contract close outs and rental periods invoicing
• Complete cycle invoice accuracy
• Complete fuel inventory on site / ordering
• Write Purchase Orders & work with Service Manager or rental shop on equipment assigning to orders
• Complete truck PPE inventory
• Assist outside sales representatives as needed
• Assist with project execution tasks such as answering questions around administration, delivery or invoicing
• Notates all calls in the rental system via electronic call logs
• Assist walk-in customers (if applicable) with pick-ups and deliveries
• Handles customers’ inquiries/requests in a timely manner
• Communicates frequently with the customer
• Maintains a safe work environment
• Demonstrates behaviors aligned with our Core Values at all times
• Continuous Improvement: assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency
• Performs other related duties as assigned

Job Requirements:

• Highly motivated operational professional that can operate within guidelines assigned
• High energy with a customer service attitude is a must
• Exceptional communication, presentation and persuasion skills and positive professional attitude
• Detail orientation and accuracy must be top notch
• Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook
• Ability to manage various tasks simultaneously
• Excellent time management skills
• Able to work in fast-paced, entrepreneurial environment
• Exceptional verbal and written communication skills
• Possess decision-making, problem resolution and creative thinking skills
• Able to multi-task activities with shifting priorities

Empower Rental Group began with 3 locations in 2021 with the goal of being a difference in the equipment rental industry by supporting American businesses, and we now have over 30 locations. Our employees are a no-excuse group not afraid to work hard and help each other. We offer our employees benefits that are unmatched in our industry - we appreciate our employees, and we let it show.

If you are interested in learning more about a career with Empower Rental Group as an Operations Coordinator, apply today!