IS Operations Coordinator schedules information systems equipment usage in order to fulfill company needs. Recommends appropriate maintenance strategies to ensure uninterrupted systems usage. Being an IS Operations Coordinator may run diagnostic tests to ensure systems are operating efficiently. May require a bachelor's degree. Additionally, IS Operations Coordinator typically reports to a head of a unit/department. The IS Operations Coordinator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an IS Operations Coordinator typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
JOB SUMMARY:
The Operations Coordinator is an integral member of the Operations team responsible for directing, organizing, and
controlling department activities. The Operations Coordinator supports the logistics, planning and coordination throughout
the department.
This includes:
The Operations Coordinator will also work closely with the EVP on organizational duties including but not limited to process &
procedures documentation, job descriptions and training coordination.
PRIMARY DUTIES & RESPONSIBILITIES
• Review customer purchase orders and contracts for compliance with CTCI’s policies and requirements.
• Provides efficient, accurate and effective administrative and clerical support to the Ops department.
• Provide general administrative support for Project Teams and local management
• Provides project support during the Initiating, purchasing, and closing project phases but is involved in the entire
project lifecycle.
• Assist in posting all critical project documentation on enterprise document management portals
• Is the primary interface between the PM and the Procurement Group
• Assist in the management of the Bill of Materials (BoM) for active projects
• Working with Shipping & Receiving to help coordinate project deliveries.
• Attends training classes as required by the needs of the department and assigned by management.
• Documentation of Organizational Processes, Job Descriptions, and Training Plans
• Training Coordination and Training Plan oversight
• Permits, COI, Submittals, and other departmental documentation.
DAILY
• Manage Scheduling@ctcitechnology.com inbox and Schedule Boards
• Check equipment delivery status for active projects.
• Provides efficient, accurate and effective administrative and clerical support.
WEEKLY
• Hold Project Managers accountable for Weekly Status Reports
• Attend Weekly Meetings as required by department.
MONTHLY
• Organize monthly labor reports for active projects in the region
• Reproduces needed reports for WIP Management
Complexity:
The OC will receive assignments from their supervisor/manager who works closely with the Operations team. The OC is
typically involved in the administration of multiple departmental projects at the same time. The PM has ultimate responsibility
for a project the OC is responsible for the overall administration of all the details regarding the interface to our ERP and
multiple aspects of coordination with a wide variety of stakeholders. The OC will maintain communication with their PMs throughout their project work and general duties to ensure that all tasks completed thoroughly. They need to know exactly where many projects are in their lifecycle and keep track of many project details and task needs.
Decision Making Authority:
The OC is responsible for providing project and clerical support for the Ops team. He/she should work with their management
to manage their bandwidth and tasks and understand CTCI’s processes and procedures. The OC will always get directions from
their management on any difficult or unusual situations.
Physical Working Environment:
Work will be performed in a normal office environment.
JOB QUALIFICATIONS:
Education/Certifications:
• High School diploma or GED
• Two year technical/business degree or equivalent work experience preferred
• AVIXA CTS Certification is desirable
Required/Desired Knowledge, Experience and Skills:
• 2 years of experience in an administrative support role and/or projects-related role
• Technically competent with all MS Office suite of software products (Word/PowerPoint/Excel, etc.)
• Familiarity with project management software, such as MS Project, is a plus
• Experience at working both independently and in a team-oriented environment is essential
• Effectively and accurately communicate relevant project information to the project team
• Prioritizing demands and timelines through analytical and problem-solving capabilities
• Reacts to project adjustments and alterations promptly and efficiently
• Skills to elicit cooperation from a wide variety of sources and all departments within the company
• Strong written and oral communication skill
• Strong organizational skills
• Adept at conducting research into project-related issues and products
• Ability to prioritize and execute tasks in a high-pressure environment is crucial
• Well organized with the ability to multi-task
• Ability to work under the pressure of many simultaneous project needs
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About the Company:
Commercial Technology Integrations
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