IT Account Manager jobs in Chico, CA

POSITION SUMMARY:

Involved in daily operations, planning, development, implementation, and support of the Casino's Information Systems data center, software systems, and communications systems. Assisting in directing, reviewing, analyzing, coordinating, and overseeing all Infrastructure Technologies, personnel, and operations, including networks, servers, security protocols, storage hardware, and software, while ensuring reliability, uptime, and security for all the Casino's supporting hardware and software. The Assistant IT Manager will oversee IT Help Desk Services, application, and system support and ensure that end-users receive the appropriate assistance.

ESSENTIAL FUNCTIONS:

Ensure effectiveness of data center including security logs; verification that proper backups and restores take place, equipment maintenance, and operating safety.

Ensure efficient maintenance and performance of systems.

Prepare, alter and maintain detailed maintenance schedules for all hardware and software applications.

Assist in planning, coordinating, directing, and designing IT systems-related solutions for the organization.

Assist in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including; servers, workstations, operating systems, hardware, software, and peripherals.

Assist in managing, guiding, and mentoring a team of IT systems professionals.

Assist in IT staffing, including supervision, scheduling, career development, and performance evaluations.

Analyze the performance of the IT Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems.

Preserves assets by implementing disaster recovery and backup procedures and information security and control structures.

Other responsibilities as required.

ADDITIONAL DUTIES:Work closely with the IT Manager and the IT Director to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.

Help define IT infrastructure strategy, architecture, and processes.

Stay up to date on security risks and ensure corporate security.

Analyze business requirements by partnering with key stakeholders to develop solutions to streamline software system usage and streamline business operations for efficiency.

Apply and adhere to all administrative and organization internal controls to ensure continuous compliance within the enterprise.

Coordinate equipment installation and maintenance activities with operations to avoid disruption in IT communications and systems to ensure the efficiency of operations.

Evaluate new technologies and platforms to determine their applicability to solving business challenges and needs. Make recommendations.

Follow IT standards to manage projects through the project lifecycles of initiation, planning, execution, and closure.

POSITION QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

EDUCATION:

Bachelor’s Degree

TRAINING AND/OR EXPERIENCE:

Four to six years related experience.

Four years of proven hands-on experience, implementing, supporting, administrating, troubleshooting, and maintaining core enterprise applications of a Casino Management System, Property Management Systems, Financial Management Systems, F&B Systems.

Must be able to read, write, and verbally communicate fluently in English.

GAMING INDUSTRY EXPERIENCE PREFERRED