IT Account Manager jobs in Miami, FL

```Duties```

Looking for a Client Account Manager with an understanding of IT services, excellent communication skills, and the ability to align technology solutions with clients’ business goals. The role involves a combination of relationship management, technical understanding, and project oversight within the context of managed IT services.

Client Relationship Management:

• Cultivate and maintain strong relationships with clients utilizing managed services.
• Understand clients' IT needs, challenges, and business objectives.

Service Delivery Oversight:

• Ensure the successful delivery of managed IT services to clients.
• Collaborate with technical teams to meet and exceed service level agreements (SLAs).

Technology Consulting:

• Act as a consultant to clients, providing insights on technology trends and recommending solutions to address their specific business requirements.

Account Planning and Strategy:

• Develop and implement account plans to achieve client satisfaction and retention.
• Work with clients to align their IT strategy with the MSP's services.

IT Project Management:

• Oversee the execution of IT projects, ensuring they are delivered on time and within budget.
• Collaborate with project teams to address technical challenges.

Incident and Problem Resolution:

• Manage the resolution of incidents and problems, working closely with technical support teams.
• Provide timely and effective communication to clients during critical situations.

Security and Compliance:

• Ensure that the IT services provided comply with relevant security standards and regulations.
• Collaborate with clients to address security concerns and implement best practices.

Vendor Management:

• Coordinate with third-party vendors to ensure the delivery of integrated solutions.
• Evaluate and recommend new technologies and vendors to enhance services.

Training and Onboarding:

• Facilitate client onboarding processes and provide training on MSP services.
• Ensure clients are fully informed about available resources and support channels.

Client Advocacy:

• Advocate for clients' interests within the MSP organization.
• Serve as a liaison between clients and technical teams to address specific requirements.

Continuous Improvement in IT Services:

• Stay informed about emerging technologies and industry best practices.
• Drive continuous improvement initiatives to enhance the quality and efficiency of services.

```Qualifications```
- Strong communication and interpersonal skills
- Proven experience in sales, account management, or business development
- Knowledge of technology sales or technical sales is a plus
- Self-motivated with the ability to work independently and as part of a team
- Detail-oriented with strong organizational skills

Apply now!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Can you highlight your key skills and experiences that make you a suitable candidate for the role of a Client Account Manager?
• What is your minimum salary requirement?

Work Location: In person