IT Account Manager jobs in Santa Fe, NM

About Sunray Park & Casino

Sunray Park and Casino is a locally owned entertainment facility where it is our mission to operate a clean, fun, and friendly establishment within our community.  We thrive on teamwork, customer service, and making our guests the top priority.  The IT Manager is to maintain our mission, ensure and promote the highest level of customer service skills at all times as you are a representative of Sunray Park.  Sunray Park allows its patrons to use Tobacco products on the premises so it is our responsibility to uphold these customer service standards while working in this type of environment.  It is our vision to be the top entertainment facility in the four corners with legendary customer service.

Essential Duties and Responsibilities:

• Maintain department compliance with federal and state and local laws, including NM Gaming Statutes Rules and MIC’s.
• Maintain multiple-server domain (network) and Ethernet-based telephone system
• Setup and maintain computer workstations, servers and networking equipment including hubs and switches.
• Implement Security Measures for gaming compliance
• Anticipate and report the Cost of replacing or updating a variety of systems
• Set up and maintain network-based telephones and telcom equipment.
• Setup and maintain network and special application user accounts
• Respond to all Casino and Department IT needs.   Provide help-desk support.
• Conduct other Information Services functions as required.  Maintain and develop as necessary, the internet operation throughout the property.
• Safeguard assets of SunRay Park and casino.

General Duties and Responsibilities:

• Ensure the safety and security of employees and customers
• Develop current and long term goals and objectives for the department
• Cooperate and maintain effective communication with other managers, staff, employees and customers
• Protect the assets of the company
• Comply to Sunray Park and Casino’s Employee Policy Handbook
• All other duties as assigned

Standard Qualifications:

• Ability to adapt to equipment and technology
• Pay keen attention to details
• May be required to crawl into tight spaces for wiring purposes
• Must be Proficient in Microsoft office programs
• Strong communication & Intrapersonal skills
• Ability to meet deadlines
• Follow directions and analyze problems efficiently
• Strong Leadership skills
• Ability to lift heavy items over 25-50 pounds which varies per position
• The desire to be a team player
• Must be able willing and available to work any and all shifts
• May be required to stand for long periods of time
• Obtain Required Licenses by deadline including annual renewals
• Abide by company Policies & Procedures

Source: Casino Careers