IT Account Manager jobs in Wilmington, DE

About Us:

IT Solutions Consulting, LLC is an employee-owned Managed Services and Application Development company with over 25 years of experience. We provide reliable and secure IT support and strategic technology guidance to a diverse clientele. As one of a select few six-time winners of the Philadelphia Business Journal’s Best Places to Work competition, we’re proud of the transparency and teamwork at all levels of our company, where our staff work closely together to consistently strive to make client success our success. Our tenured team of passionate problem solvers are empowered to make a difference in how our business is run and reap ongoing professional and financial rewards for their dedication and commitment.

Job Brief

The IT Manager is responsible for providing outstanding customer service and support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing users regarding software or hardware functionality and communicating policy.

Responsibilities

• Lead, manage and accountability (LMA), meeting with team members regularly
• Process payables, Admin work, and Manage M&A\Projects assistance
• KCS management: Ensure articles are linked and that new content is created
• Manage IT ticket system and support team with the assignment, prioritization, escalation management, documentation, and resolution of all support tickets and related requests
• Create, maintain, and update documentation, policies, status reports, and procedures
• Oversees and assures the quality and quantity of workflow.
• Analyzes team productivity, workload, tasks, procedural and system performance and provides technical analysis and recommendations
• Ensure tools are used properly and in real time
• Ensure daily expectations are met for SLA’s, Productivity, TTR, CSAT
• Additional duties as assigned

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering or similar with minimum of 6 years’ experience in the technology field or equivalent experience is preferred
• Minimum 5 years’ experience in supervisory/management role
• Demonstrated experience leading teams or providing technical oversight to a team
• Ability to communicate technical concepts to technical and non-technical audiences
• Extensive knowledge of the IT industry

ITS offers a full benefits package, including:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• AFLAC
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Wellness Program including gym membership discount
• Company-paid training, materials, and exams
• Performance-based bonuses
• Travel reimbursement

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.