Overview
Job Summary:
Manage physical assets including device tracking, maintenance, management, repairs, and ordering. Support systems analysts and tech teams with day-to-day issue resolution and movement of devices. Maintain inventory and keep cycle counts.
This role is a Hybrid role with 3 days in and 2 days out. During the first two to three months it will be more in office to get trained and learn the role.
Responsibilities
Be on-site and in-office during normal business hours (hybrid schedule) . Limited after-hours support for severity 1 issues only.
Essential Responsibilities
- Daily RMA processing using GSF standard operating procedures.
- Hardware troubleshooting and repair.
- Asset receiving and reconciliation.
- Managing hardware assets using Avalanche, Asset Panda, Meraki, and ServiceNow HAM.
- Manage asset inventories including stocking, just-in-time ordering, redeployment, replenishment, cycle counts, receiving, and other essential asset management functions.
- ServiceNow ticket management for device failures or repairs.
- Device staging and procurement to deliver to end users for production floor use.
- Manage asset deployments and reclaims (e.g., new hire/termination asset processes).
Device Management
- Assess the device operating system and provide recommendations.
- Support ongoing projects with device preparation and staging.
- Upgrade devices with the latest firmware.
- Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps).
- Act as point person for all mobile devices, iPads, wireless printers, label printers, headsets, chargers, VoCollect, etc.
- Experience with RF devices/technologies related to WLAN and Bluetooth testing
Asset Management
- Experience with inventory and asset control methods, excellent organizational skills.
- Track and manage the movement of assets between facilities.
- Familiarity with IT governance processes to track equipment.
- Manage all repair and returns processes.
- Manage device maintenance contracts.
- Work with teams on equipment needs and create reports on counts and statuses.
- Recommend purchase strategies for equipment that have End of Life, End of Service, or out of warranty.
Training and Documentation
- Develop documentation for standard systems testing and user-acceptance testing.
- Develop user setup and configuration training manuals to streamline the deployment of new devices and implementations.
- Train other team members in device standards, processes, and methodologies.
Applications Support
- Adaptability to learn business applications used on devices (ex. Red Prairie, VoCollect, Microsoft Dynamics 365).
- Able to learn and use software tools to support device and asset management including Asset ServiceNow HAM, Panda, StageNow, SOTI, Avalanche, SplashTop, and VoCollect.
Work Ethic and Communication Skills
- Ability to work independently with limited supervision.
- Able to communicate effectively with team members.
- Desire to contribute to a highly collaborative team with enthusiasm and a positive attitude.
- Must be able to lift equipment up to 50 lbs.
- Must be highly reliable and organized, uphold a professional attitude, and adhere to company and customer policies and procedures.
- Perform all essential duties and responsibilities in a safe, ergonomic, and ethical manner.
TRAVEL EXPECTATIONS
- Regular travel requirements (15%) for implementations and go-lives.
MANAGEMENT RESPONSIBILITY
- None – Individual Contributor Role
Qualifications
EDUCATION /CERTIFICATION
- Two-year college required or applicable trade school or commensurate work experience.
- Any of these certifications are a plus:
- ITIL 4 Certifications: Foundation or Specialist
- CompTIA Certifications: A , ITF
EXPERIENCE
- 3 years in an IT-related role (hardware/software support, asset management, or similar).
- Experience with MDM applications (Avalanche, SOTI, Mobile Iron, Azure) a plus!
- Experience with Zebra, Honeywell/VoCollect, and Printronix devices a plus!
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES
Technical
- RF Device Configuration Management, Automated Testing Tools
- ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM)
- Microsoft Excel
Business
- Innovative Solutions
- Functional Writing, Test Plans
- Quality Assurance & Controls, Release Management, Service Level Management, Strategic Sourcing, Technical Writing
Compensation and Benefits:
At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following:
- Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement.
- Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan.
- Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences.
- Flexible work schedules (subject to your location and role).
- Please note that the compensation details listed in postings reflect the base pay only.
- Additional compensation including bonuses and car allowances are subject to eligibility.
The expected range for this position is $70,000 to $80,000 base salary per year, plus target bonus of 7.0% up to a maximum of 10.5%.
Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting salary.