IT Asset Management Administrator jobs in Sacramento, CA

IT Asset Management Administrator performs various IT asset administration duties related to the organization's hardware, software, and service contracts. Administers systems for tracking IT asset life cycles, managing inventory and maintaining information on software licenses and service level agreements. Being an IT Asset Management Administrator ensures compliance with purchasing procedures and standards. Tracks quality throughout product/contract lifetimes. Additionally, IT Asset Management Administrator typically requires a bachelor's degree in a related area. Typically reports to a supervisor or manager. The IT Asset Management Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be an IT Asset Management Administrator typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Client Success Specialist
  • Nexgen Asset Management
  • Sacramento, CA OTHER
  • Job Overview

    NEXGEN Asset Management is looking for a Client Success Specialist to join their Client Success team. NEXGEN's Client Success Team is focused on delivering exceptional customer service, learning tools, training resources, and engagement opportunities for clients to ensure they're using NEXGEN to meet their asset management goals. The Client Success Team leads software trainings, hosts online webinars, moderates NEXGEN's online community space, and runs the NEXGEN support portal. Join our team's Success division to help triage support tickets via our ticket portal and help direct clients to the proper channels.


    To excel in this role, you should be excellent in verbal and written communication and be comfortable communicating with clients via email. We are looking for a detail oriented candidate that enjoys solving complex problems and can work independently.


    The perfect candidate would be very resourceful and comfortable with software applications. Exceptional applications will have excellent customer service, be willing to advocate for client needs, and be willing to analyze support data and identify process gaps. Coachable and tech savvy candidates are encouraged to apply.


    This position is remote friendly! Our main office is located in Sacramento, California but applicants in other areas are encouraged to apply as long as they can work from 7AM - 4 PM EST or PST. (Hired applicants will be asked to work PST hours until they are able to operate independently).


    Responsibilities
    • Effectively triage support tickets and direct them to the proper department.
    • Effectively communicate with clients via email, phone, or video call.
    • Provide recommendations to clients on software best practices.
    • Properly document reported issues and provide detailed notes on steps taken.
    • Recreate client submitted issues.
    • Tag support tickets appropriately.
    • Analyze ticket data and identify stagnating tickets.
    • Collaborate with different departments to prioritize issues as needed and decrease resolution time.
    • Provide weekly, monthly, quarterly, and yearly support ticket reports as needed.
    • Collaborate with Subject Matter Experts to learn new software features.
    • Serve as a NEXGEN product expert.


    Requirements
    • Bachelor's degree.
    • 3 years of experience in customer service or a technical support role. (Applicants with less experience are still encouraged to apply)
    • Experience analyzing data and working with data tools like Excel and Zoho Analytics.
    • Experience with support ticket portals a plus but not needed.
    • SQL, database query knowledge a plus but not needed.
    • Excellent verbal and written communication skills.
    • Proficient in MS Office.
    • Excellent time management and organizational skills.
    • Ability to multitask.
    • Ability to work under pressure and prioritize tasks.
    • Ability to work in a team with a positive attitude.
    • Excellent customer service skills.

    Starting salary range of $50,000 - $70,000/year based on experience.


    What is NEXGEN Asset Management?

    NEXGEN Asset Management is an Enterprise Asset Management system that allows cities, utilities, and facilities increase the longevity of their assets. Founded by an engineer frustrated with the lack of effective asset management tools, NEXGEN has grown to a prominent software organization that keeps its clients at the heart of everything they do.


    NEXGEN Core Values
    Courage
    • Do the right thing & not be afraid of taking smart risk
    • Be bold and make intelligent decisions
    • Take initiative even when faced with adversity
    Innovation
    • Promote innovation & continuous improvement
    • Approach work with intellectual curiosity
    • Follow the best practices of the industry
    Respect
    • Treat others with respect & professionalism
    • Be honest, open, and forthright
    • Approach the organization, clients and team with integrity
    Proactive
    • Anticipate & take the initiative to achieve results
    • Be aware of situation and environment
    • Anticipate needs and take initiative to address
    Results
    • Deliver exceptional results
    • Hold yourself accountable to deliverables and deadlines
    • Strive for excellence
    Community
    • Build a community of co-workers and clients
    • Family-driven culture of teamwork
    • Connect on a personal level with team and clients
    Why Work at NEXGEN?

    NEXGEN team members like to joke that NEXGEN's unofficial motto is "Hawaiian Vibe, Manhattan Drive". Team members at NEXGEN experience a laid back work environment that still focuses on results and achievement. Our office is dog-friendly so you always have a furry friend to say hello to and we believe in promoting from within. NEXGEN is an equal opportunity employer and we are committed to creating an inclusive environment for all employees. Submit an application today or visit our website at nexgenam.com to learn more about us!


    Additional Information
    • NEXGEN is an equal opportunity employer.
    • The salary range listed is the starting range for applicants and is based on prior experience and an applicant's interview.
    • NEXGEN offers excellent benefits.
    • Applicants willing to grow with the organization are encouraged to apply.

  • 1 Day Ago

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Client Education Specialist
  • Nexgen Asset Management
  • Sacramento, CA FULL_TIME
  • Job Overview NEXGEN Asset Management is looking for a Client Education Specialist to join their Client Success team. NEXGEN's Client Success Team is focused on delivering exceptional customer service,...
  • 1 Day Ago

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Technical Business Analyst
  • Nexgen Asset Management
  • Sacramento, CA FULL_TIME
  • NEXGEN Asset Management is looking for a seasoned and versatile Technical Business Analyst to perform analysis and support business and technical objectives related to integrations and data migrations...
  • 8 Days Ago

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Maintenance Technician (59310)
  • Cirrus Asset Management
  • Olivehurst, CA FULL_TIME
  • Company DescriptionAt Cirrus Asset Management, we are dedicated to providing exceptional property management services to property owners and residents alike. With our expertise and passion for real es...
  • 11 Days Ago

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Asset Management Director
  • Capitol Area Development Authority
  • Sacramento, CA FULL_TIME
  • The Capitol Area Development Authority (CADA), a public organization, is seeking an Asset Management Director. This position plans, leads and directs the activities and operations of the Asset Managem...
  • 3 Days Ago

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Asset Management Specialist
  • HAZEN AND SAWYER
  • Sacramento, CA FULL_TIME
  • Hazen has an exceptional opportunity for a self-motivated and dynamic individual to join our West Region growing asset management team for water and/or wastewater infrastructure projects. This individ...
  • 7 Days Ago

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0 IT Asset Management Administrator jobs found in Sacramento, CA area

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Director of Finance And Administration
  • Food Literacy Center
  • Sacramento, CA
  • The Director of Finance and Administration provides oversight to all organizational financial and administrative activit...
  • 3/28/2024 12:00:00 AM

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Service Clerk
  • SACRAMENTO NATURAL FOODS CO OP INC
  • Sacramento, CA
  • Job Details Job Location Sacramento Natural Foods Coop - Sacramento, CA Position Type Full-time Salary Range $17.50 - $2...
  • 3/28/2024 12:00:00 AM

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Senior Representative - Inside Sales (Solar)(REMOTE)
  • WESCO International
  • Sacramento, CA
  • Job Description As a Senior Representative - Solar Inside Sales, you will be joining a team of subject matter experts th...
  • 3/28/2024 12:00:00 AM

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Finance and Administration Manager
  • Downtown Sacramento Partnership
  • Sacramento, CA
  • Job Description Job Description This position is responsible for managing the companys operations to provide an optimall...
  • 3/28/2024 12:00:00 AM

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Accounting Manager, Law Firm
  • Arnold Law Firm
  • Sacramento, CA
  • Job Description Job Description Job Description: The Accounting Manager oversees all accounting functions, ensuring the ...
  • 3/28/2024 12:00:00 AM

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Sales Coordinator - Hotel, Hilton Gardens Inn Sacramento Airport - Full Time
  • WS Management
  • Sacramento, CA
  • We are seeking a dynamic Sales Coordinator to support our Hotel operations, administrative functions and growing their c...
  • 3/27/2024 12:00:00 AM

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Senior Escalation Engineer specializing in M365
  • Cobaltix
  • Sacramento, CA
  • Job Description Job Description As a Senior Escalation Engineer specializing in Microsoft M365, you will be responsible ...
  • 3/27/2024 12:00:00 AM

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Student Assistant - Marketing/Social Media (Sac State Students ONLY)
  • University Enterprises, Inc.
  • Sacramento, CA
  • Description The University Union and The WELL on the campus of Sacramento State are seeking to hire student assistants t...
  • 3/24/2024 12:00:00 AM

Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Asset Management Administrator jobs
$92,328 to $123,620
Sacramento, California area prices
were up 2.5% from a year ago

IT Asset Management Administrator in Springfield, OR
An IT Asset Management Administrator is required to work with the wider IT department based in our London office.
February 03, 2020
IT Asset Management Administrator in Alexandria, LA
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February 06, 2020