IT Capacity Planner jobs in Grand Forks, ND

IT Coordinator

Reports to: IT Team Leader

BeMobile, Verizon's 2022 and 2023 Mid-Major Agent of the Year, is growing. We are looking for an IT Coordinator to assist with IT and Software support that serves a Corporate Center and approximately 70 store locations. This is an in-office position.

Values- Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

Accountable: We take ownership.
Adaptable: We embrace change.
Driven: We continuously improve.
Helpful: We serve with humility.
Trustworthy: We do the right thing.

Full-Time Additional Benefits Offered:

• Sick Pay
• Pet Insurance
• Health and Dental Insurance
• Vision Insurance
• Hospital, Accident, and Critical Care
• Maternity and Parental Leave
• Basic and Voluntary Life Insurance
• Flex Benefits
• Health Savings Account
• Paid Time Off
• Employee Assistance Program
• 401K-retirement package with employer-matching contributions
• Service Plan Discounts
• Maternity/Parental Leave
• Financial Budgeting Tools

Areas of Responsibility and Associated Tasks:

User Support and Helpdesk Operations:

• Provides Tier II technical support to end-users.
• Assists with helpdesk operations, including ticket resolution and system improvements.
• Develops and maintains knowledge base articles and FAQs.

Network and System Administration:

• Configures and maintains network infrastructure.
• Configures user accounts, permissions, and access controls.
• Performs routine system backups.

IT Procurement:

• Researches and recommends IT equipment and software purchases.
• Researches and recommends relationships with IT vendors and service providers.

Project Coordination:

• Assists in planning, implementing, and documenting IT projects.
• Tracks project progress and communicates updates to relevant parties.

Training and Documentation:

• Conducts training sessions for employees on IT tools and best practices.
• Creates and maintains technical documentation, manuals, and guides.
• Develops training materials for new software or systems.

Policy Development and Compliance:

• Assists in the development and enforcement of IT policies and procedures.
• Conducts security audits.

Disaster Recovery and Business Continuity:

• Assists in developing and maintaining disaster recovery plans.
• Assists in testing backup systems and procedures regularly.
• Implements measures to ensure business continuity in case of IT disruptions.

Research and Innovation:

• Stays up-to-date with the latest technology trends and innovations.
• Assists in evaluating new software, tools, and technologies for potential implementation.
• Makes recommendations for process improvements and cost savings.

Cross-Functional Collaboration:

• Collaborates with other departments to understand their IT needs.
• Provides technical expertise and support for cross-departmental initiatives.

Performance Monitoring and Reporting:

• Monitors system performance, compliance, and analyzes trends.
• Identifies areas for improvement and makes recommendations for optimizations.

Communication:

• Delivers exceptional customer service and maintains a positive user experience.
• Ability to deliver information clearly and in a manner that our users understand.

Continuous Improvement:

• Utilizes available resources to improve performance and general IT knowledge.
• Identifies recurring issues and suggests improvements to prevent future incidents.
• Participates in team meetings to discuss challenges, share knowledge, and brainstorm solutions.

Familiarity in Recommended Software Preferred:

• Microsoft Office
• Google Workspace / G Suite
• Verizon Software
• RQ by iQmetrix – POS software
• HappyFox or other ticketing system
• Javascript, AppsScript or other scripting languages
WordPress

Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

BeMobile Job Offers are contingent on the results of a background check.