IT Capacity Planner jobs in Medford, OR

Information Technology (IT) Field Technician

Tekmanagement: Secure IT Solutions

Brookings, Oregon

Hourly: Starting at $24 per hour DOE/DOQ

*Relocation Assistance Available – Hybrid Work Opportunity*

“We are the champions of the technology that makes our clients successful.”

An industry leader in secure IT solutions, Tekmanagement is searching for an Information Technology (IT) Field Services Technician to work with clients in scenic Brookings, Oregon, and nearby locations. In this role, your work will provide in-house desktop support services for approximately 150 clients. As field and virtual helpdesk support, you will deploy, configure, and troubleshoot a variety of hardware and software issues and solutions across multiple locations and a variety of clients in a beautiful coastal community. This is a great opportunity for someone who wants to work for a Managed Service Provider which provides exposure to different systems, challenges, and industries to grow quickly. Interested applicants should strive for excellence in customer services, demonstrate exceptional patience, and be accountable, ethical, an adept problem solver, and a self-starter. There is ample opportunity for professional development and growth in this role. This position offers the flexibility of partial remote work, autonomy, work with a supportive team, and an opportunity to tackle intriguing technical challenges. Join us as we serve our clients with honesty, respect, and integrity – apply today!

View the full recruitment brochure here: https://indd.adobe.com/view/f0f71246-077e-45f0-a5d8-3d78ec27dea2

THE JOB

This position offers a unique opportunity to engage in hands-on fieldwork and remote assistance, with the number one goal of providing excellence in customer services and satisfaction. The IT Field Services Technician will work in the field 40% of the time, with the remaining time spent managing virtual helpdesk tickets for a variety of Tekmanagement clients. As you become familiar with key clients’ technological needs and develop your technical skills, you will take on more complex issues and advance in the organization. In this role, you will have the opportunity to support clients with everyday technology needs, such as workstations, printers, phones, hardware or software troubleshooting and installation, and system upgrades. You will work on operating system issues, support clients with their WAN and LAN network connectivity, provide remote support with VPN, VNC, and terminal services. Communication with the team will be paramount. You will collaborate closely with clients and your supervisor, while thriving in this independent role, as you will be the only Tekmanagement representative within 100 miles to serve our coastal clients.

THE IDEAL CANDIDATE

The ideal candidate will be a people person who enjoys serving others, as customer service is essential, and you are often called upon when clients experience technological challenges. This candidate will understand the importance of documentation and will be organized, transparent, and trustworthy, with an exceptional work ethic. They should have a curious and flexible mindset, ask thoughtful questions, and work collaboratively to solve complex problems with patience, integrity, accountability, and a calm demeanor. They will also be a self-starter who is organized and able to manage multiple priorities simultaneously. This candidate will have a strong understanding of hardware, software programs, and a foundational understanding of cybersecurity – including firewall protection.

MINIMUM QUALIFICATIONS:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities is:

• Experience: At least two (2) years of experience in the field working in information technology and services.
• Licensure: Possession and maintenance of a valid driver’s license.

DESIRED QUALIFICATIONS/EDUCATION/CERTIFICATES:

• Bachelor’s degree in information technology or a related field.
• CCNA certification
• CompTIA A
• CompTIA Security

PAY AND BENEFITS:

Hourly pay starting at $24 per hour DOE/DOQ and an attractive benefits package.

*Relocation reimbursement for ideal candidates!

HOW TO APPLY: For first consideration, APPLY ASAP at: https://wbcpinc.com/job-board

SECURE THE DATES:

Qualified candidates will be interviewed as they apply.
An initial virtual interview will be set for February 7th. Additional interviews may be scheduled as needed in late February and early March 2024.

Please contact James Brown with any questions:

• Phone: 541-779-4777 Ext 223
• Email: jamesb@tekmanagement.com

Job Type: Full-time

Pay: From $24.00 per hour

Schedule:

• Monday to Friday

Work Location: In person