IT Capacity Planner evaluates the organization's data processing and storage needs and develops long-term plans to meet business requirements. Implements policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planner documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planner may require a bachelor's degree in area of specialty. Typically reports to a manager. To be an IT Capacity Planner typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Can you imagine a career in IT where you enjoy coming to work every day?
We can! For over 20 years we've been imagining the future and working to build IT infrastructure and resources to support it. Imagine IT proudly provides cloud and computing solutions coupled with IT service and support. We are on the search for the next great IT Support Technician.
When you join our service delivery team as an IT Technical Specialist I you will utilize several skills to provide all-star customer support to our clients, occasionally serving them onsite at their location. You will be responsible for handling service support requests with confidence, empathy, and a bit of charm. To be successful in this role, you should possess the ability to think fast on your feet, have a dedicated willingness to help others, and appreciate our client, taking their frustrations in stride.
The IT Technical Specialist I will assist end users in resolving hardware and software issues by fielding telephone calls and/or through email communication, diagnosing problems and performing troubleshooting activities. For each interaction with an end user, you will document, track and monitor the problem to facilitate a timely resolution.
Responsibilities:
Skills:
Working Knowledge and Experience:
Requirements:
Most of the support we provide requires daily interaction with computers for extended periods of time. This could be standing or sitting up to 8 hours a day or more. The IT Technical Specialist I role may occasionally require travel to a client site so the ability to travel legally and safely is a must. You may also work with physical hardware including workstations, printers, servers, and more; you will need the ability to lift and move up to 40 pounds on an occasional basis.
Benefits and Perks:
For your hard work you'll be rewarded with robust benefits and perks:
Our team is made up of veteran entrepreneurs, brilliant technical minds, and tried-and-true professionals dedicated to the success of the business and our community. The best technology needs the best people.
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