IT Capacity Planner, Sr. jobs in Anchorage, AK

IT Services Manager

Launch Your Tech Career at PNC IT!

Are you passionate about technology and providing exceptional service? Do you thrive in a fast-paced environment where hard work is rewarded? Then PNC IT could be your perfect match!

We're Hiring Self-Motivated Tech Talent!

At PNC IT, we're all about growing our team with talented individuals who are self-driven and eager to make a difference. We provide the tools and support you need to excel, while you push yourself to deliver high-quality solutions for our clients.

More Than Just a Job, It's a Career Path

We understand the importance of work-life balance and professional development. That's why we offer competitive benefits packages, including PTO and a 401(k) plan, to help you achieve your goals. We're also committed to helping you grow your skills through ongoing training and development opportunities.

Join a Diverse and Inclusive Team

At PNC IT, we believe in fostering a welcoming and inclusive environment where everyone feels valued. We're an Equal Opportunity Employer and consider all qualified candidates for our open positions.

Role Summary

As our IT Services Manager, you’ll play a crucial role in both the operational and strategic aspects of delivery of our IT services. You’ll lead a team dedicated to providing exceptional IT support, but your role will extend far beyond traditional support responsibilities. You’ll be instrumental in coaching and guiding staff through their careers, offering consistent and constructive feedback, and identifying opportunities to enhance communication and project management within the team.

Your leadership will help shape our onboarding process, ensuring that new employees feel welcomed, supported, and equipped to succeed. You’ll also be involved in staff assessments and ratings, playing a key role in our broader talent management strategy. This is a role for someone who thrives on freedom and responsibility, someone eager to create a work environment that promotes productivity, learning, and growth.

Key Responsibilities

· Lead and manage the IT Services team, ensuring high-quality technical support is consistently delivered.

· Develop and refine our onboarding process for new IT staff, ensuring a smooth and effective introduction to our systems and culture.

· Coach and mentor IT staff, providing feedback and guidance to support their professional development and career progression.

· Implement strategies to improve communication and project management within the IT team and across departments.

· Play a key role in staff assessments, ratings, and broader talent management initiatives.

· Drive initiatives to foster a productive, growth-oriented work environment, leveraging your freedom to innovate and improve our IT services.

Qualifications

· Proven experience in IT support or helpdesk management, with a strong technical background.

· Exceptional leadership and interpersonal skills, with a demonstrated ability to coach, mentor, and develop team members.

· Strong project management and organizational skills, with a track record of improving processes and systems.

· Excellent communication skills, with the ability to effectively convey information to non-technical staff.

· Experience with staff assessments and talent management is highly desirable.

· A growth mindset, with a passion for learning and encouraging others to develop their skills and careers.

Job Types: Full-time, Part-time

Pay: From $89,750.00 per year

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement

Compensation package:

• Bonus opportunities
• Performance bonus
• Yearly bonus

Experience level:

• 10 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Soldotna, AK 99669: Relocate before starting work (Required)

Work Location: In person