IT Capacity Planner, Sr. jobs in San Francisco, CA

IT Capacity Planner, Sr. evaluates the organization's data processing and storage needs and develops long-term plans to meet business requirements. Implements policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planner, Sr. documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planner, Sr. may require a bachelor's degree in area of specialty. Typically reports to a manager. To be an IT Capacity Planner, Sr. typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Capacity Planner
  • Clipboard Health
  • San Francisco, CA FULL_TIME
  • About the Role

    The Capacity Planner lives in the Customer Operations Workforce Management team and is responsible for forecasting volumes in assigned customer queues, creating schedules based on those forecasts, plotting agents into those schedules, onboarding and off boarding of agents from tools such as Zendesk and Five9, managing access to CBH tools and systems, overseeing time off tracking and attendance adherence, and performing analysis whenever service level agreements are not being met. You are detail-oriented, comfortable with math and data, and exhibit initiative and curiosity.

    Day-to-Day Responsibilities

    • Forecasting volumes and revising forecasts when reality does not meet expectations
    • Ensuring that all agents are scheduled properly and that the schedules are being adhered to, including the management of breaks and trainings
    • Closely monitoring support queues for any volume buildups and taking action to address any Service Level Agreement slippage
    • Providing clear root cause analysis of any dips to our response and resolution times
    • Onboarding new agents into CBH systems in a timely manner
    • Off-boarding former agents from CBH systems in a timely manner
    • Tracking seat / license usage in various tools to ensure we are staying within budget
    • Monitoring attendance and the PTO system to ensure that we are not falling below required headcount in any given hour
    • Overseeing holiday schedule management
    • Providing information to operational leaders on agent productivity and adherence

    Profile Must Haves

    • Math: you are exceptionally good at it and comfortable navigating messy data. This includes being very good at Excel
    • Attention to detail: you cross all the T's and dot all the I's, making sure nothing is overlooked
    • Experience: You have created schedules and forecasts before and have strong mental models for how a workforce should be managed

    Your First Days

    30 Days

    You become an expert in navigating CBH's systems and tools, can comfortably generate reports in Metabase, Google Sheets, and Zendesk, and provide analysis on a recent SLA slippage. By the end of 30 days, you have produced a plan for managing PTO and developed a forecast that withstands scrutiny, with an accompanying agent schedule.

    60 Days

    You are onboarding and off boarding agents regularly and without error, providing reports on attendance adherence and PTO, and helping place new agents into the schedule. When response times start to slip, you notice quickly and immediately provide root cause analysis and a recommendation for action. 

    System Requirements

    • Minimum 15Mbps internet connection
    • Minimum i5 processor or equivalent
    • Minimum 12GB Ram
    • Quiet working environment
    • Steady power and internet connection

    This is a fully remote position. 

  • 19 Days Ago

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MyPath - Director of People Operations
  • Cause Capacity
  • San Francisco, CA FULL_TIME
  • ABOUT MYPATHA national non-profit headquartered in the Mission District of San Francisco, MyPath is focused on paving economic pathways for BIPOC youth and young adults from low-income communities. My...
  • 2 Days Ago

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IT Engineer / Sr. IT Specialist
  • Grindr
  • San Francisco, CA FULL_TIME
  • This is a hybrid role based in our San Francisco office with occasional days in our Palo Alto office as needed and will require you to be in the office Tuesdays and Thursdays. What’s so interesting ab...
  • 1 Month Ago

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Sr. IT Engineer
  • Turn/River Capital
  • San Francisco, CA FULL_TIME
  • About Turn/River Capital Turn/River Capital is a technology-focused private equity firm based in San Francisco with over $2.5 billion under management. We are 100% focused on B2B software, specializin...
  • 19 Days Ago

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Sr. IT Infrastructure Engineer
  • BridgeBio Pharma
  • San Francisco, CA FULL_TIME
  • About BridgeBio BridgeBio is a biopharmaceutical company founded to discover, create, test, and deliver transformative medicines to treat patients who suffer from genetic diseases and cancers with cle...
  • 19 Days Ago

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Sr. Manager, IT
  • Frontier Medicines
  • South San Francisco, CA FULL_TIME
  • Embark on an exciting journey with Frontier Medicines, where innovation converges with expertise. We are on the lookout for a dynamic and highly motivated IT professional to take the helm of our IT Op...
  • 8 Days Ago

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0 IT Capacity Planner, Sr. jobs found in San Francisco, CA area

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Executive Business Partner
  • Russell Tobin
  • San Francisco, CA
  • Job Description Job Description A Vacation Property Rental Company is Looking to Hire an Executive Business Partner for ...
  • 3/28/2024 12:00:00 AM

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Structural Engineer
  • Frazier Industrial Company
  • San Francisco, CA
  • Job Description Job Description Position requires thorough knowledge of structural design and engineering techniques. Re...
  • 3/28/2024 12:00:00 AM

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Child Development Site Supervisor
  • Catholic Charities of San Francisco
  • San Francisco, CA
  • Job Description Job Description PROGRAM & POSITION SUMMARY Treasure Island Child Development Center (TICDC) is a high-qu...
  • 3/28/2024 12:00:00 AM

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Mid Level Giving Officer
  • KQED
  • San Francisco, CA
  • The Mid-Level Giving Officer is responsible for managing a portfolio of current and prospective mid level members (defin...
  • 3/27/2024 12:00:00 AM

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Senior Capacity Planner II
  • Cruise
  • San Francisco, CA
  • We're Cruise, a self-driving service designed for the cities we love. We're building the world's most advanced self-driv...
  • 3/27/2024 12:00:00 AM

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Enterprise Resources Planning Project Manager
  • Amerit Consulting
  • San Francisco, CA
  • Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest...
  • 3/27/2024 12:00:00 AM

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Sr ERP Project Manager
  • Amerit Consulting
  • San Francisco, CA
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/27/2024 12:00:00 AM

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Immigration Legal Assistant
  • Catholic Charities
  • San Francisco, CA
  • Job Description Job Description PROGRAM & POSITION SUMMARY Founded in 1907 and rooted in our traditions of charity, just...
  • 3/27/2024 12:00:00 AM

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Capacity Planner, Sr. jobs
$139,313 to $177,465
San Francisco, California area prices
were up 4.5% from a year ago

IT Capacity Planner, Sr. in Vallejo, CA
Capacity Planner relates business plans to technical data to develop utilization and capacity forecasts.
January 31, 2020
IT Capacity Planner, Sr. in Lowell, MA
Capacity Planner ensures that application capacity objectives are met with optimized cost by gather business demand requirements while forecasting required infrastructure resources to meet demand.
January 02, 2020