IT Capacity Planning Manager manages staff responsible for monitoring the organization's data processing and storage needs and develops long-term plans to meet business requirements. Develops policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planning Manager documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planning Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The IT Capacity Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Capacity Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Technical Account Manager works directly with the Senture client base and owns the overall IT relationship between the clients IT department and Senture.In most cases, these are Sentures largest and most complex clients.The Technical Account Manager (TAM) is the single point of contact and advocate for the client and their initiatives inside Senture.
Our TAMs are established and practiced client management professionals who are tasked to exceed customer expectations through increased communication, process and technology improvement, delivery of customized IT solutions, environment analysis, and solving complex problems.The TAM works directly with the IT Infrastructure teams and IT Executive Management to gain sponsorship for their initiatives, elimination of red tape, and exceeding client goals. Implements a stakeholder engagement and communications plan, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. The TAM collects and uses feedback from clients and stakeholders to help measure effectiveness of stakeholder management as well as supports transformation and innovation initiatives for their client(s).
The TAMs possess a wide range of technical skills including an extensive IT Project Management background (PMP/Scrum/Agile), technical background in IVR/call delivery, PBX management, VoIP, SIP, networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop standards, and application deployment.Soft skills include account management expertise, communication, teamwork, collaboration, leadership, adaptability, and conflict resolution. TAMs interact with their customers in many ways including phone, chat, Teams, Zoom, Webex and face-to-face meetings when appropriate.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
QUALIFICATIONS
HIGHLY DESIRED
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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