IT Capacity Planning Manager jobs in Reno, NV

To Apply for this position go to this application and testing link:

https://www.ondemandassessment.com/link/index/JB-FQAHNZ5LZ?source=Indeed&u=167757

Leverage IT Consulting is a regional IT management company with offices in Reno and Sacramento. We provide our Clients professional IT services by applying proven IT management principles, IT Best Practices, and technologies required to significantly enhance the performance of, and improve service and support for our client’s IT technology, security, applications and infrastructure.
This position is located in Reno, Nevada.
We are an Open Book Management company where we work with the entire company to openly share the company’s performance, direction and decisions that make us a best in class technology service business. We provide business success incentives, profit sharing, Engineering SLA incentives, a matching 401K plan, health benefits, company celebrations, and supportive individual development. We provide professional technology careers; we do not provide a place where people clock in, clock out and just collect a paycheck. We foster an environment of lifelong learning, continual advancement and professional growth. We share in the success of our company, as our company grows and becomes more successful we share in that success. We work as a high performing team, helping and compensating with each other, as needed to, make us an even stronger Team.
The IT Service Coordinator it a entry level role within our Client Technical Service and Support Team. Success in this role is dependent on the ability and desire to learn and deliver high quality technology services and support. We provide extensive training, career development support and a team environment where success is rewarded. A professional attitude and providing outstanding Client Service is critical.
Our IT Support and Service Team are responsible for the support, design and implementation of client internal systems. We support and deliver on-prem, hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. This relates to all technology including: workstations, on-prem servers, cloud-servers, printers, networks, and vendor specific hardware, line of business software and Software as a Service solutions.
Out IT Engineer’s success is dependent on the ability and desire to learn and deliver high quality technology services.
A professional attitude and providing outstanding Client Service is critical.

Essential Duties and Responsibilities include the following:

• Provide IT Help/Service Desk coordination and support, answer incoming calls, create tickets, assist IT Team to address Client service requests
• Address Client requests Install, remove, test and configure PC operating systems, software and hardware by creating and coordinating service team tickets
• Track service tickets to ensure outstanding Client service and ticket completion
• Track service tickets to ensure all ticket exceed our service level goals
• Other tasks as assigned
• Responsible for meeting Client Service (SLA) goals for our service ticket processing
• Intermediate knowledge of the Microsoft Office Suite and Microsoft Outlook
• At the top of your cover letter please tell us about your first PC

Candidates must be familiar with all of the following:

• Microsoft Office suite and Office 365
• Intermediate knowledge of Microsoft Windows Desktop OS

Desired Experience

• Customer/Client service experience and training
• Help Desk and Desktop support
• Understanding of IT principles and an ability to communicate technical concepts effectively to varied audience
• College/Technical education, AA or BS degree

Candidates are not considered till the following assessment is taken:

https://www.ondemandassessment.com/link/index/JB-FQAHNZ5LZ?source=Indeed&u=167757

NOTE: We utilize a candidate testing process that helps ensure that we align your skills with the correct role.

Contact : Leverage IT Consulting

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift

Ability to Relocate:

• Reno, NV: Relocate before starting work (Required)

Work Location: In person