IT Capacity Planning Manager jobs in Richmond, VA

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our careers page.

The Role in Brief:

Director, Research Advisory Services (IT Strategy and Planning)

EAB is the leading global provider of research and advice to higher education and K-12 institutions. Our research programs help executives at client organizations educate stakeholders, make research-informed decisions, and speed implementation of industry best practices.

EAB Research Advisory Services (RAS) is a division within our research business, providing consultative support and expert advice to our education clients. RAS staff work directly with boards, presidents, and other senior academic and business leaders to help them make meaningful and strategic progress toward their most pressing financial and mission-consequential issues. Through strong communication and storytelling, RAS provides high impact, outcome-focused presentations, workshops, and unscripted conversations to help partners understand and implement EAB’s advice.

We deliver our advice to clients through peer conferences, expert phone consultations, virtual meetings, and onsite at client institutions. In addition to working with current clients, our advisors also support sales efforts in new client development.

This position will spend about 80% of time in the market, working with partners both in-person and virtually.

This hire may be based in Washington, DC or is also open to remote employment within the continental United States. The position requires 40 - 50% travel.

Position Responsibilities:

Terrain Mastery: Build and maintain issue expertise across research terrains, with a special focus on those most important to chief information officers at educational institutions and those members across the university cabinet they work with each day, including use of emerging artificial intelligence, enrollment and admissions technology and implementation, tech-enabled teaching and learning, instructional design and assessment, student success architecture, portal and mobile technologies, student life, and advancement applications. Store and curate EAB’s perspective across the breadth of research terrains to give partners the most direct access to EAB’s advice.

The candidate will leverage EAB’s insights, best practices, tools, and data to help partners make decisions and implement best practices and develop a deep understanding of assigned terrain, market trends, and evolving client needs.

Content Delivery and Facilitation: Work directly with partners to diagnose their problems, challenge their assumptions, guide decisions, and suggest solutions. Deliver EAB’s point of view and advice through phone consultations, virtual meetings, conferences, and on campus presentations to:

• Make EAB insights and data accessible and impactful for our partners, bringing clarity and context to their understanding of their challenges;
• Present partners with new ideas and potential solutions to those challenges and advocate for adoption;
• Act as an expert outside voice, building consensus and educating committees and staff.

Combine functional knowledge with an understanding of higher ed’s unique organizational dynamics, enabling partners to set strategy, lead their institutions, and manage their operations more effectively by:

• diagnosing and giving voice to dynamics that are often felt, but not addressed;
• supporting leaders as they align effort and teams around institutional priorities;
• pathing partners through ranges of viable solutions and their pros and cons;
• recommending paths for improvement and serving as their guides and accountability partners as they progress;
• connecting partner institutions and creating learning experiences.

Customer Success and Commercial Support: Collaborate with the research customer success team to execute on a scalable and impactful partner delivery model and deliver high-impact client interactions. Support sales in new partner development.

Research Collaboration: Leverage terrain expertise to generate original insight and content in assigned areas (e.g., blog posts, social media posts, briefings, presentations, etc.). Actively participate in ongoing research processes and share market insights with research colleagues to inform future EAB insights and deliverables.

Basic Qualifications

• Bachelor’s degree with an excellent academic record and 6 - 8 years of post-graduate professional experience
• Experience working with client executives, either at a college, university, district, or school or as a consultant or advisor
• Superior verbal, written, facilitation, and presentation skills
• Ability to create a compelling narrative through data visualization, graphics, and slides
• Excellent relationship building and collaboration skills; ability to build relationships with and engage and challenge senior-level executives

Ideal Qualifications

• Advanced degree
• In-depth understanding of education industry and the specific role that senior institution leadership has in setting strategy and decision making in areas such as strategic information technology, AI, and enterprise data management
• Demonstrated ability to distill market and terrain insights, drawing on client interactions
• Experience producing written content and deliverables for an executive-level audience (e.g., blogs, social media feeds, reports, briefings)
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $76,500 - $115,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20 days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
• Benefits kick in day one, see the full details here

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.