IT Contracts Manager jobs in Florence, AL

Responsibilities

• Provide IT technical support assistance to end user both onsite and remotely through phone and email submission.
• Assist end users with problem solving in the following areas including computers, mobile devices, printers, application and access to allow work effectively.
• Maintaining system functionality.
• Installing new software and hardware drivers and updating existing ones as needed.
• Generating logins for new hires during the onboarding process
• Assist with end user training.
• Understanding the facility network infrastructure and be able to perform network troubleshooting including terminating network cables.
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.
• Administration of Active Directory, M365, Endpoints, Servers, Backups, Phone Systems, SharePoint, Exchange, Ticketing System, and other IT-related software

Requirements

• Individual with 1-3 years’ experience working in an independent IT Support role.
• A point of reference for “all things technical” (e.g., troubleshooting a broken printer that has repeatedly stumped the user).
• Understanding the importance of IT and security best practices.
• Understanding the importance of computer systems and applications working effectively to increase productivity.
• Communicate clearly in written forms of communication such as email, chat, and ticket/help desk updates.
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Multitasking skills to assist multiple employees at once.
• Observational skills to recognize warming sings that indicate potential problems.
• Able to work in a demanding environment.
• Have a willingness to learn.