IT Contracts Manager jobs in Yakima, WA

About us

Firefly is a dynamic and forward-thinking IT solutions provider, dedicated to delivering unparalleled service and innovative technology solutions to our diverse clientele. With a commitment to excellence and a passion for client satisfaction, we are seeking a highly skilled Account Manager to join our team and contribute to our continued success.

As an Account Manager at Firefly, you will play a pivotal role in fostering strong client relationships while ensuring seamless operational management of IT services. We are looking for a motivated individual with a blend of compassion, technical acumen, and exceptional communication skills to deliver outstanding support and guidance to our valued clients.

Key Qualifications

Professional Written/Verbal Communication

Project Management

Operational Understanding of IT

Previous Account Management Experience

Preferred Bachelor's / Master's Degree

Preferred Previous Leadership / Decision-Maker Role

**Key Responsibilities:**

- Facilitate client onboarding processes and ensure smooth transitions.

- Conduct regular client check-ins to maintain strong relationships and address any concerns.

- Manage IT projects from initiation to completion, ensuring deliverables are met on time and within budget.

- Address client inquiries and concerns promptly and effectively.

- Prepare and follow up on quotes for services and solutions.

- Maintain accurate client documentation and records.

- Assist with annual account reviews (ATRs) and strategic planning.

- Provide occasional phone coverage to assist with client inquiries.

- Collaborate with internal teams to ensure exceptional service delivery and client satisfaction.

**How to Apply:**

If you are a proactive and client-focused professional with a passion for technology and a desire to excel in a dynamic environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and qualifications to [email address].

Firefly is an equal opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• Travel

Experience:

• Account management: 2 years (Required)

Ability to Commute:

• Wenatchee, WA 98801 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person