IT Production Control Supervisor jobs in Kansas City, KS

The In-Shop IT Production Lead has a key role within the company. This position has primary responsibility for overseeing the production and deployment of IT equipment, particularly focusing on PC hardware, etc., within our organization's In-Shop environment. You will lead the In-Shop team to ensure efficient and effective assembly, configuration, and deployment of hardware to meet the needs of our clients and internal stakeholders. This role also has responsibility for the organization, maintenance, and monitoring of the Configuration Area in the office, as well as tasks related to staging equipment before delivery to the client’s site. This role will also assist Field staff with on-site client work as needed and supplement the Shipping & Receiving role in each market as needed. 

Essential Duties & Responsibilities  

Client Service  

• Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient manner  
• Perform all duties with the goal of building and maintaining long-term client/vendor relationships  
• Maintain exceptional client service, understanding client satisfaction and perception  

 
Duties & Responsibilities 

• Install, configure, and maintain hardware and software systems internally and externally. 
• Monitor all tickets in ConnectWise to ensure that tickets on the boards are worked on time. 
• Troubleshoot and resolve issues related to computer hardware, software, and network connectivity. 
• Maintain an inventory of all hardware and software systems. 
• Ensure that all hardware and software systems are up-to-date and secure. 
• Provide training to end-users on the use of hardware and software systems. 
• Document all technical support activities. 
• Maintain the Configuration Area, including inventory, general organization, cleanliness, and equipment storage. 
• Manage the open workstations within the Configuration Area, including workstation space assignments, length of time the space is needed/reserved, equipment is properly stored, documentation is kept with equipment and client, project/service ticket, and assigned tech are identified. 
• Review old equipment for possible salvage; organization of all salvage equipment kept on-hand. 
• Properly dispose of old equipment not used for salvage. 
• Assist with break/fix tickets.  

• Plan and process unbricks for new PCs, including imaging when applicable. 
• Physical processing of all received products after check-in by Shipping & Receiving, including labeling, organizing collectively by client/project, and verifying complete and correct paperwork is kept with the product(s) 
• Assist Field technicians on-site at client locations as needed. 
• Other duties as assigned by the Service Manager or market leadership. 

Documentation and Reporting Function 

• Document internal processes and procedures related to duties and responsibilities as requested.  
• Recommend areas of improvement within the role and responsibilities as experience is gained. 
• Document time worked in the Configuration Area as Internal Technical and provide thorough notes for time entries. 

Communication 

• Demonstrate excellent written and verbal communication skills. 
• Strong organizational skills. 
• Answer internal and external communications timely and professionally. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills listed below are representative of the knowledge, skill, and/or ability required.  

Core Competencies  

• Strong technical knowledge of PC hardware components, operating systems, and software applications. 
• Demonstrated ability to lead and motivate a team to achieve production targets and deliver high-quality results. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders. 
  

Education and/or Experience  

• Bachelor’s degree in information technology, Computer Science, or related field preferred. 
• 2-3 years of experience, preferably in an IT production or hardware deployment environment. 
• Relevant certifications, such as CompTIA A , CompTIA Network , or ITIL, are desirable. 

Language Skills  

• Ability to communicate professionally, in English, both written and orally  
• Ability to write business correspondence and process procedures  
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public  

Certificates, Licenses, Registrations  

• Valid Driver’s License  

Physical Demands  

• Regularly required to use hands to operate computer keyboard and telephone  
• Frequently is required to walk and sit  
• Moderately required to stand  
• Occasionally needs to lift and/or move up to 50 pounds  
• Specific vision abilities required by this job include close vision, and ability to adjust focus