IT Project Coordinator jobs in Moline, IL

Description

Title: Medical Office Coordinator 

Reporting Relationship: Health Care Operations Manager 

Status: Full-Time, Non-Exempt

Summary/Objective

The Project of the Quad Cities (TPQC) is medical and social service non-profit provider with a focus on HIV/AIDS, Hepatitis C, STD, LGBTQ primary and specialty care. The Medical Office Coordinator plays a vital role in ensuring the smooth operation of TPQC and being the first impression that patients, clients, and guests have of the organization.

Essential Functions

• Greet patients and visitors and provide courteous, caring, and professional assistance to all individuals contacting the office.
• Notify service providers of patient/client arrival
• Answer their questions and provide non-medical information and/or direct to appropriate person or department.
• Answer telephone calls in a clear, calm, and professional manner.
• Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
• Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.
• Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit in the appropriate system.
• Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits
• Maintaining accurate and confidential patient records, ensuring compliance with relevant regulations such as HIPAA (Health Insurance Portability and Accountability Act).
• Manage & coordinate online scheduler
• Other related duties and projects as assigned.

Requirements

Competencies

• Knowledge of electronic medical record (EMR), scheduler and payment systems
• Proficient with office equipment such as faxes, phone systems, scanning, etc.
• Knowledge in Microsoft Office Programs
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Excellent patient experience skills

Supervisory Responsibility

None.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is normally performed in a typical interior/office work environment, with typical office noise and other disruption.
• While performing the duties of this job, the employee is regularly required to talk or hear. Both standing and sitting are required.
• Various types of equipment/supplies are used to accomplish the job requirements and include, but are not limited to, calculators, computer keyboards, telephone, printers, scanner, copier etc.
• The employee may be required to lift and move up to 25 pounds and occasionally lift and move objects up to 50 pounds. 

Position Type/Expected Hours of Work

This is a full-time position. While normal hours of work for TPQC are Monday through Friday with some Saturday hours, 8:00a.m. – 5:00 p.m., but hours for this position may vary. 

Travel

No overnight travel is expected for this position

Preferred Education and Experience

Experience working health care or medical office setting. Bilingual Spanish a plus.

License: Valid Driver's License

Licensure/Certification Requirements:

None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time to adjust and adapt to the changing needs of the business.  

EEO Statement

The Project of the Quad Cities believes in equal employment opportunity for all employees and applicants for employment. Our company’s success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status or any other characteristic protected by law. We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to, hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination and any other conditions or privileges of employment.