IT Quality Assurance Director jobs in Baltimore, MD

Job Summary:
Oversee the Chimes DC Quality Control programs, technical systems and provide oversight of Chimes DC sites QC programs and technical expertise or standardizations. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Essential Functions:

• Ensure a high level of internal and external customer service and customer satisfaction
• Assess and correct customer issues and complaints relating to quality, productivity and performance
• Assess, analyze, and improve all aspects of quality control functions of the contracts
• Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)
• Supervises corporate quality control staff
• Coordinate technical and performance training for staff, site managers and quality control personnel to ensure high productivity and integrity of Quality programs and SOPs
• Communicate regularly with QC personnel to determine opportunities for improvement and plans
• Create action plans for QC personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSs
• Assist Contract Administrators and Project Managers in solving quality issues
• Perform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirements
• Develop and implement written quality policies, procedures, and protocols
• Oversee and maintain a quality control training program
• Collaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality procedures
• Develop and analyze statistical data to determine standards and to establish quality of service
• Develop improvement plans and procedures to ensure return to quality activities
• Maintain a file of inspection reports and corrective actions as well as  other required records
• Follow-up on quality corrective action issues and training
• Maintain proficiency of computer-based quality control systems (i.e., JAMS, others) for management & storage of quality reports
• Develop Quality Control policies and plans to meet requirements during pricing actions/proposals
• Plan and control detailed projects including developing and maintaining a detailed project plan
• Record and manage special project issues and escalate when necessary
• Assist with technical proposals; prepare and review proposal requests (RFP’s) and contract proposals
• Assist with pricing for new contracts, sub-contracts, and contract renewals utilizing computer-based pricing tools
• Review proposal development and integration activities
• Conduct market research to assist with new equipment potential for integration into the organization
• Assist with market investigation of sub-contractors to determine their suitability to support contract requirements.
• Advise on acquisition strategies and alternatives for contracts
• Assist in the development of DC contract negotiation positions
• Assist with development of proposals in response to RFP’s, RFQ’s and other business opportunities.
• Assist with preparation and review business proposals, plans, and costing packages to support them; make recommendations with sufficient information and necessary sources
• Assure that new business programs are in compliance with all applicable laws and regulations
• Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance
• As required, represent the organization in dealing with the government, SourceAmerica and other public and private organizations, individuals, and the general public as needed/required
• Support the implementation of all policies, rules, and applicable regulations
• Promote good public relations with government and other business partners
• Prepare or supervise the preparation of a wide range of reports
• Participate in interdisciplinary meetings to discuss and evaluate new business opportunities
• Complete required in-service training, including, but not limited to, OSHA Standards, Fire Safety and other safety precautions as directed by Human Resources
• Ensure employees comply with the safety policies and procedures established by Chimes Human Resource Office/Training Office or Operations departments
• Comply with and ensure staff compliance with all building and security requirements
• Maintain security access to all buildings as required by contract

Secondary Functions:

• Stay current in all aspects of custodial methods, new technologies, new/current available material and equipment
• Assume other duties, responsibilities and special projects as required

*Duties, responsibilities, and tasks may change at any time with or without notice

Job Competencies Needed for Success on the Job:                     

• Ability to work independently and collaboratively with others
• Ability to communicate effectively orally and in writing
• Ability to supervise, guide, inspire, engage, mentor, and develop others
• Ability to make decisions and solve problems
• Ability to implement systems that are outcome orientated and ensure quality service delivery
• Ability to use business acumen in decision making
• Ability to facilitate planning meetings
• Ability to write individual plans that incorporate measurable goals and outcomes
• Ability to plan, implement, organize, and prioritize
• Ability to be organized, flexible, and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology proficiently for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to act with integrity and ethical standards in job performance
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to be a positive role model
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to obtain and retain government and site clearances as needed
• Ability to comply with all building, security, and company policies and procedures

Other requirements: 

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

This position is designated as essential.  This means that when the facility is faced with an emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility                                                                        

Education:

• Bachelor’s degree in Business Administration or related field from accredited college or university; Master’s degree preferred
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems
• Knowledge of regulatory standards, custodial standards, and Total Facility Management
• Knowledge about regulations for MSDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens             

Experience:

• Ten plus years of experience at management level, developing employment opportunities for people with disabilities
• Demonstrated skills in business management, contract development, and agency administration
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
• Demonstrated ability and knowledge of quality control and process improvement procedures

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Company Match
• Transportation Subsidy
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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