IT Quality Assurance Director jobs in Baltimore, MD

IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director Of Quality Assurance - DC
  • Chimes MD
  • Baltimore, MD FULL_TIME
  • Description

    Job Summary:
    Oversee the Chimes DC Quality Control programs, technical systems and provide oversight of Chimes DC sites QC programs and technical expertise or standardizations. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

    Essential Functions:

    • Ensure a high level of internal and external customer service and customer satisfaction
    • Assess and correct customer issues and complaints relating to quality, productivity and performance
    • Assess, analyze, and improve all aspects of quality control functions of the contracts
    • Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)
    • Supervises corporate quality control staff
    • Coordinate technical and performance training for staff, site managers and quality control personnel to ensure high productivity and integrity of Quality programs and SOPs
    • Communicate regularly with QC personnel to determine opportunities for improvement and plans
    • Create action plans for QC personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSs
    • Assist Contract Administrators and Project Managers in solving quality issues
    • Perform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirements
    • Develop and implement written quality policies, procedures, and protocols
    • Oversee and maintain a quality control training program
    • Collaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality procedures
    • Develop and analyze statistical data to determine standards and to establish quality of service
    • Develop improvement plans and procedures to ensure return to quality activities
    • Maintain a file of inspection reports and corrective actions as well as other required records
    • Follow-up on quality corrective action issues and training
    • Maintain proficiency of computer-based quality control systems (i.e., JAMS, others) for management & storage of quality reports
    • Develop Quality Control policies and plans to meet requirements during pricing actions/proposals
    • Plan and control detailed projects including developing and maintaining a detailed project plan
    • Record and manage special project issues and escalate when necessary
    • Assist with technical proposals; prepare and review proposal requests (RFP's) and contract proposals
    • Assist with pricing for new contracts, sub-contracts, and contract renewals utilizing computer-based pricing tools
    • Review proposal development and integration activities
    • Conduct market research to assist with new equipment potential for integration into the organization
    • Assist with market investigation of sub-contractors to determine their suitability to support contract requirements.
    • Advise on acquisition strategies and alternatives for contracts
    • Assist in the development of DC contract negotiation positions
    • Assist with development of proposals in response to RFP's, RFQ's and other business opportunities.
    • Assist with preparation and review business proposals, plans, and costing packages to support them; make recommendations with sufficient information and necessary sources
    • Assure that new business programs are in compliance with all applicable laws and regulations
    • Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance
    • As required, represent the organization in dealing with the government, SourceAmerica and other public and private organizations, individuals, and the general public as needed/required
    • Support the implementation of all policies, rules, and applicable regulations
    • Promote good public relations with government and other business partners
    • Prepare or supervise the preparation of a wide range of reports
    • Participate in interdisciplinary meetings to discuss and evaluate new business opportunities
    • Complete required in-service training, including, but not limited to, OSHA Standards, Fire Safety and other safety precautions as directed by Human Resources
    • Ensure employees comply with the safety policies and procedures established by Chimes Human Resource Office/Training Office or Operations departments
    • Comply with and ensure staff compliance with all building and security requirements
    • Maintain security access to all buildings as required by contract

        Secondary Functions:

        • Stay current in all aspects of custodial methods, new technologies, new/current available material and equipment
        • Assume other duties, responsibilities and special projects as required

        *Duties, responsibilities, and tasks may change at any time with or without notice

        Job Competencies Needed for Success on the Job:

        • Ability to work independently and collaboratively with others
        • Ability to communicate effectively orally and in writing
        • Ability to supervise, guide, inspire, engage, mentor, and develop others
        • Ability to make decisions and solve problems
        • Ability to implement systems that are outcome orientated and ensure quality service delivery
        • Ability to use business acumen in decision making
        • Ability to facilitate planning meetings
        • Ability to write individual plans that incorporate measurable goals and outcomes
        • Ability to plan, implement, organize, and prioritize
        • Ability to be organized, flexible, and dedicated to quality and customer service
        • Ability to manage multiple tasks effectively
        • Ability to react immediately to emergency situations
        • Ability to analyze data and recommend corrective action
        • Ability to read, write, and speak (communicate and relate information) English
        • Ability to use technology proficiently for completion of specified job duties
        • Ability to manipulate numbers
        • Ability to maintain and submit reports, logs, and other paperwork in a timely manner
        • Ability to act with integrity and ethical standards in job performance
        • Ability to understand and apply technical written material
        • Ability to understand and comply with safety procedures and environmental requirements
        • Ability to complete tasks in a timely manner with numerous interruptions
        • Ability to attend work regularly and remain on site for scheduled shift
        • Ability to work a flexible schedule as required
        • Ability to attend and participate in training and work related meetings
        • Ability to be a positive role model
        • Ability to demonstrate integrity and ethical standards in job performance
        • Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
        • Ability to provide guidance, direction, and technical support
        • Ability to obtain and retain government and site clearances as needed
        • Ability to comply with all building, security, and company policies and procedures

        Other requirements:

        • Valid driver's license from state of residence and ability to drive
        • License must have been valid for at least 3 years
        • If driving a 15 passenger van, must be at least 25 years old
        • Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures

        Essential Personnel:

        This position is designated as essential. This means that when the facility is faced with an emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility

        Education:

        • Bachelor's degree in Business Administration or related field from accredited college or university; Master's degree preferred
        • Valid CPR/FA certification preferred
        • Knowledge of green cleaning principles and CIMS certification requirements
        • Knowledge of electronic tracking systems
        • Knowledge of regulatory standards, custodial standards, and Total Facility Management
        • Knowledge about regulations for MSDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

        Experience:

        • Ten plus years of experience at management level, developing employment opportunities for people with disabilities
        • Demonstrated skills in business management, contract development, and agency administration
        • Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
        • Demonstrated ability and knowledge of quality control and process improvement procedures

        What's in it for you?

        Total Rewards (For Full-Time Employees = >30 hours/week):

        • Medical, Dental, and Vision Insurance
        • Flexible Spending Accounts
        • Life Insurance
        • Disability Insurance
        • Paid Time Off
        • 403(b) with Company Match
        • Transportation Subsidy
        • Employee Recognition Programs
        • Referral Bonus opportunities
        • And More!

        Want to learn more?

        To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

        #cpr911



        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

        •Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
        •Please view Equal Employment Opportunity Posters provided by OFCCP here.
        •The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

         

      • 1 Month Ago

      C
      Director Of Quality Assurance - DC
      • Chimes
      • BALTIMORE, MD FULL_TIME
      • Job Summary:Oversee the Chimes DC Quality Control programs, technical systems and provide oversight of Chimes DC sites QC programs and technical expertise or standardizations. Position requires strong...
      • 2 Months Ago

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      GC012QAS2 - Mid Level Quality Assurance Specialist - Cleared
      • Mid Level Quality Assurance Specialist - Cleared - NiSUS Technologies Corporation
      • Annapolis, MD FULL_TIME
      • Responsible for the QA program and processes. Review and provide feedback to the client on the documents and deliverables ensuring that quality assurance requirements adhere to the best commercial pra...
      • 2 Months Ago

      A
      Information Assurance Analyst
      • Advanced IT Concepts (AITC)
      • Aberdeen, MD FULL_TIME
      • Job Title: Information Assurance Analyst Reports: Program Manager FSLA: Full Time Salary Exempt Location: Aberdeen, MD COMPANY OVERVIEW Advanced IT Concepts, Inc. (AITC) is a fast-growing, proven Info...
      • 9 Days Ago

      A
      Information Assurance Analyst
      • AITC (Advanced IT Concepts)
      • Aberdeen, MD FULL_TIME
      • Job Title: Information Assurance Analyst Reports: Program Manager FSLA: Full Time Salary Exempt Location: Aberdeen, MD COMPANY OVERVIEW Advanced IT Concepts, Inc. (AITC) is a fast-growing, proven Info...
      • 1 Month Ago

      S
      Quality Assurance
      • SURESTAFF
      • Baltimore, MD FULL_TIME
      • SURESTAFF is looking for Quality Assurance Associate for the well-known food company in Baltimore, MD. As Quality Assurance Associate for SURESTAFF, you will work in a fast-paced environment and be in...
      • 7 Days Ago

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      0 IT Quality Assurance Director jobs found in Baltimore, MD area

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      Director of Quality
      • The Judge Group
      • Baltimore, MD
      • Description:As Quality Assurance Director, you will be responsible for overseeing all aspects of Quality Assurance and S...
      • 3/18/2024 12:00:00 AM

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      Clinical Supervisor - Linkages to Learning (part-time, 24 hours/week)
      • Sheppard Pratt
      • Gaithersburg, MD
      • Part-time, 24 hours/week. Clinical Supervisor, Linkages to Learning oversees clinical services offered by interns and cl...
      • 3/18/2024 12:00:00 AM

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      Director Infrastructure Technology
      • Community Clinic Inc.
      • Silver Spring, MD
      • CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a ...
      • 3/18/2024 12:00:00 AM

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      Developer - SDET 4
      • ConsultNet
      • Rockville, MD
      • Lead SDET Location: 100% Remote Contract to Hire, Long term Contract Job Description: We are supporting a Senior Directo...
      • 3/18/2024 12:00:00 AM

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      Lead Software Developer | 100% Remote | Non-Profit | Salary $140k + Bonus
      • LHH
      • Washington, DC
      • The Lead Software Developer position, under the supervision of the Director of Software Development, is integral to a dy...
      • 3/17/2024 12:00:00 AM

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      Systems Engineer
      • JANUS Research Group
      • Aberdeen Proving Ground, MD
      • Candidates must have an active Secret clearance and verify, before applying, that you meet the minimum requirements of t...
      • 3/16/2024 12:00:00 AM

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      Quality Assurance Manager
      • Phillips Foods
      • Halethorpe, MD
      • QUALIFICATIONS Bachelor's degree in science or related field is required, food science degree is preferred. Three years ...
      • 3/14/2024 12:00:00 AM

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      Lead Knowledge Management Developer
      • Leidos
      • Odenton, MD
      • Description This position will support the DISA GSM-O II Task Number 07 (TN07) Joint Force Headquarters DODIN. GSM-O II ...
      • 3/11/2024 12:00:00 AM

      Baltimore (/ˈbɔːltɪmɔːr/) is the largest city in the state of Maryland within the United States. Baltimore was established by the Constitution of Maryland as an independent city in 1729. With a population of 611,648 in 2017, Baltimore is the largest such independent city in the United States. As of 2017[update], the population of the Baltimore metropolitan area was estimated to be just under 2.808 million, making it the 20th largest metropolitan area in the country. Baltimore is located about 40 miles (60 km) northeast of Washington, D.C., making it a principal city in the Washington-Baltimo...
      Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
      Income Estimation for IT Quality Assurance Director jobs
      $200,004 to $279,953
      Baltimore, Maryland area prices
      were up 1.5% from a year ago

      IT Quality Assurance Director in Biloxi, MS
      Quality management systems are not just limited to “manufactured” products.
      December 26, 2019
      IT Quality Assurance Director in Portsmouth, OH
      The driving force behind all quality control systems is customer feedback.  Without the customer, you have no business.  Unless the customer is satisfied with your product, you will not have a business for long.  Unless you know what the customer wants and expects, you cannot possibly deliver it.
      December 22, 2019
      IT Quality Assurance Director in Galveston, TX
      A quality assurance role should be established for all projects.
      January 23, 2020