IT Quality Assurance Director jobs in Hialeah, FL

IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Training & Quality Assurance Manager
  • Crystal Cruises
  • Aventura, FL FULL_TIME
  • Job Summary

    As a Training & Quality Assurance Manager, you will be responsible for facilitating the training needs of Reservations Global new hires, conducting recurrent training and webinars, as well as leading and handling escalations from the team.

    Essential Job Duties

    Facilitate both in-person and virtual training for Reservations new hires and recurrent sessions. Monitor individual progress and offer feedback to help participants achieve their course goals. Administer, grade, and maintain accurate records of all exams using Excel. Address and resolve any technical issues that may arise during the training. Additionally, conduct recurrent training and webinars as required.

    Collaborate with Reservations managers to create tailored training materials. This includes developing training content such as manuals, training aids, tests, and self-paced tutorials. Ensure accuracy and grammatical correctness, and record audio scripts for tutorials. Additionally, schedule keynote speakers and benefits orientations, handle printing tasks, request necessary supplies, and address system access issues.

    Collaborate with other departments for training needs and special projects while maintaining ongoing professional development to meet business training requirements.

    Communicate in writing regarding class progress, including tracking daily attendance and punctuality. Provide updates on course completion and any separations that occur within the class.

    Create, update, and distribute product and system manuals.

    Quality assurance weekly reviews and any training required.

    Weekly and monthly call evaluation, ensuring high quality service standards.

    Standard Operating Procedures (SOPs) that enhance and streamline processes and improve evaluation efficiency.

    Lead meetings and sessions to address team targets and concerns.

    Provide coaching to team members facing challenges in meeting touchpoint expectations.



    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

    Work Environment

    Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.

    Physical Demands

    Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

    Expected Hours of Work

    The position is full-time and frequently requires working additional time outside of normal business hours.

    Requirements

    Education: bachelor’s degree in related field preferred.

    Experience:

    3 years of customer service and training experience.

    Must be proficient in Microsoft Word, PowerPoint, and Excel.

    Experience with customer service trainer/instructor environment

    Quality Assurance experience

    Skills/Qualifications:

    Skilled communicator with good facilitator and platform skills.

    Knowledge of company/departmental policies and procedures used to issue verbal/written corrective counselling,

    Must be detailed oriented, organized, and work well with little supervision/highly motivated.

    Must be committed to the development of others; demonstrate and encourage strong work ethic.

    Ability to read, analyze and interpret regulations, management system standards.

    Proficiency in computer systems and software applications including spreadsheet and presentation applications.

    Ability to work within, and communicate effectively with, all levels of employees and management,

    Ability to work, with minimal supervision, maintaining productivity and efficiency when required.

    Very strong English writing and communication skills.

  • 19 Days Ago

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Quality Assurance Specialist
  • Spices USA
  • Hialeah, FL FULL_TIME
  • Do you have a passion for ensuring the highest quality standards in the food industry? We are seeking a dedicated and detail-oriented Quality Assurance Specialist to join our team. If you are a meticu...
  • 25 Days Ago

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Quality Assurance Auditor
  • Xtreme Aviation
  • locka, FL FULL_TIME
  • RESPONSIBILITIES & DUTIES: The Quality Assurance Auditor reports to the Quality Assurance Manager in all matters affecting the Airworthiness, performance, and adherences to safety standards. The Quali...
  • 25 Days Ago

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Supervisor, Food Safety and Quality Assurance
  • Sysco
  • Medley, FL FULL_TIME
  • Company: US1490 North Star Seafood, LLCZip Code:33178Minimum Level of Education:High School or EquivalentMinimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: 0COMPENSATION INF...
  • 3 Days Ago

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Quality Assurance Supervisor/Manager - F-5 Aircraft Maintenance - NAS Key West,
  • Vertex Aerospace LLC
  • Key West, FL FULL_TIME
  • DescriptionThe Vertex Company is a services solutions provider that operates as a federal government prime contractor. With over 7,000 employees in 200 locations worldwide, the Mississippi-based compa...
  • 26 Days Ago

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IT Support Technician II - Hialeah
  • Dedicated IT
  • Hialeah, FL FULL_TIME
  • Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are rapidly becoming a household name in Health...
  • 1 Month Ago

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0 IT Quality Assurance Director jobs found in Hialeah, FL area

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Remote - RN Coder - Certified Home Healthcare Agency
  • Compass Healthcare Consulting and Placement
  • Miami, FL
  • Compass Healthcare Consulting & Placement is conducting a search for an experienced RN Coder for a REMOTE opportunity wi...
  • 4/23/2024 12:00:00 AM

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Lab Manager Microbiology
  • Labcorp
  • Miami, FL
  • LabCorp is seeking a Clinical Laboratory Manager to join our team in Miami, Florida. This position will be responsible f...
  • 4/22/2024 12:00:00 AM

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Media Systems Engineer II
  • VetJobs
  • Miami, FL
  • Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
  • 4/22/2024 12:00:00 AM

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Remote - RN Coder - Certified Home Healthcare Agency
  • Compass Healthcare Consulting And Placement
  • Miami, FL
  • Compass Healthcare Consulting & Placement is conducting a search for an experienced RN Coder for a REMOTE opportunity wi...
  • 4/21/2024 12:00:00 AM

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Cloud DevOps Security Engineer
  • AllClear.ai
  • Fort Lauderdale, FL
  • This position requires employees to be in the Ft Lauderdale, FL office weekly Qualified candidates must be legally autho...
  • 4/20/2024 12:00:00 AM

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DevOps Infrastructure Engineer (Remote/Hybrid)
  • FIA Tech
  • Miami, FL
  • Job Title DevOps Infrastructure Engineer (Remote/Hybrid- Report to an office once a month in tandem with your team) Loca...
  • 4/19/2024 12:00:00 AM

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Cloud DevOps Security Engineer I
  • VentureTech Solutions
  • Hollywood, FL
  • Role: GCP DevOps Security Engineer Position Overview: We are seeking a highly skilled and motivated Cloud DevOps Enginee...
  • 4/19/2024 12:00:00 AM

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IT Portfolio Manager, UHealth IT
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 4/19/2024 12:00:00 AM

Hialeah ( /ˌhaɪəˈliːə/) is a city in Miami-Dade County, Florida, United States. With the population of 239,673 at the 2018 United States Census, Hialeah is the sixth-largest city in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. It is located west-northwest of Miami, and is the only place in the county, other than Homestead, Florida, to have its own street grid numbered separately from the rest of the county (which is otherwise based on Miami Avenue at Flagler Street in downtown Miami, the county seat). Hialea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Quality Assurance Director jobs
$187,370 to $262,263
Hialeah, Florida area prices
were up 2.9% from a year ago

IT Quality Assurance Director in Biloxi, MS
Quality management systems are not just limited to “manufactured” products.
December 26, 2019
IT Quality Assurance Director in Portsmouth, OH
The driving force behind all quality control systems is customer feedback.  Without the customer, you have no business.  Unless the customer is satisfied with your product, you will not have a business for long.  Unless you know what the customer wants and expects, you cannot possibly deliver it.
December 22, 2019
IT Quality Assurance Director in Galveston, TX
A quality assurance role should be established for all projects.
January 23, 2020