IT Quality Assurance Director jobs in Memphis, TN

Position Summary & Responsibilities

· We are seeking a dynamic and experienced Meter to Cash Director to lead and manage the end-to-end Meter to Cash process. As the Meter to Cash Director, you will be responsible for owning, optimizing, and overseeing all aspects of metering, billing, and revenue collection processes to ensure efficiency, accuracy, and customer satisfaction. You will report directly to the VP of Customer Experience and play a critical role in shaping the future of our customer-centric utility company. As a major part of Customer Experience, you will play a pivotal role in driving customer satisfaction and ensuring a seamless Meter to Cash process.

Process Ownership:

· Assume full ownership of the Meter to Cash process, from meter reading to revenue collection, with a focus on continuous improvement and achieving operational excellence.

· Strategy Development: Develop and implement strategies to optimize the Meter to Cash process, including setting clear process objectives and KPIs to measure performance.

· Performance Metrics: Define and monitor key performance indicators (KPIs) related to the Meter to Cash process, such as billing accuracy, collection efficiency, and customer satisfaction, and work to improve these metrics.

· Process Improvement: Identify areas for process improvement and implement best practices to streamline operations, reduce operational costs, and enhance the overall efficiency of the Meter to Cash process.

· Billing Accuracy: Ensure accurate and timely billing processes, minimizing errors and discrepancies, and working to resolve customer billing concerns promptly.

· Data Management: Oversee data management and integrity to ensure that all customer and billing data is accurate, secure, and compliant with relevant regulations.

· Technology Integration: Collaborate with IT and other relevant departments to integrate and maintain metering and billing systems and technologies that support a smooth Meter to Cash process.

· Customer Experience: Continuously monitor and enhance the customer experience throughout the Meter to Cash journey, addressing customer inquiries and concerns with professionalism and timeliness.

· Regulatory Compliance: Stay updated on regulatory changes and ensure the organization's compliance with all relevant laws and regulations pertaining to billing and revenue collection.

· Budget Management: Develop and manage the department's budget to ensure cost-effective operations and resource allocation, aligning it with process optimization goals.

· Team Development: Recruit, train, and develop a skilled and motivated team, fostering a culture of process ownership, continuous improvement, and collaboration.

Required Education & Experience

· Bachelor's degree in Business, Finance, or a related field.

· Minimum of 7 years of experience in utility billing, revenue collection, or related roles with a focus on process ownership.

· Proven leadership experience in managing and leading a team in a dynamic environment.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· In-depth knowledge of utility billing systems and regulatory requirements.

· Ability to adapt to changing business and regulatory environments.

Preferred Education

· Master's degree preferred

Job Type: Contract

Pay: $40.00 - $46.00 per hour

Benefits:

• Employee discount
• Life insurance
• Referral program

Work Location: On the road