IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Quality Assurance Director
As the Quality Assurance Director, you'll join the Department of Social and Health Services' Developmental Disabilities Administration (DDA) in empowering individuals with intellectual and developmental disabilities at Lakeland Village.
As Quality Assurance (QA) Director, you will oversee the Quality Assurance program ensuring that all standards for resident programs and services are met. This includes professional standards, ICF and Nursing facility regulations, safety standards, etc. In this role, you report directly to the Superintendent of Lakeland Village Residential Habilitation Center, a residential Intermediate Care Facility and Nursing Facility for individuals with intellectual and developmental disabilities. The Quality Assurance Director will partner and collaborate directly with the Superintendent, Assistant Superintendent, and Lakeland Village quality assurance team.
You will be responsible for supporting the facility’s QA programs to ensure that Lakeland Village is meeting regulatory requirements of an Intermediate Care Facility and Nursing Facility for individuals with developmental disabilities. You will work in a proactive manner in identifying potential facility issues and provide assistance to Lakeland developing correction plans prior to regulatory review to prevent facility citations. You will partner with the Superintendent and Assistant Superintendent to support and guide the work QA staff. You will work to ensure through quality standards, resident lives are transformed through gaining independence and maintaining/improving overall health and safety.
This is the right time to assist DDA in making lasting changes and improvements for Lakeland Village Residential Habilitation Center.
What you will be doing:
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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