IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs. Additionally, IT Quality Assurance Manager requires a bachelor's degree. Typically reports to head of a unit/department. The IT Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Location: Diamond Bar office (NOT REMOTE); Territory includes regions in CA, NV, WA, and AZ
Industry: Community Service, Special Needs, Healthcare, Behavioral Health
Job Duties and Responsibilities:
Ensure Quality of Care: Manage and oversee the quality of care provided to individuals with developmental or behavioral impairments within the designated territory.
Knowledge of Programs and Regulations: Possess a strong working knowledge of county and state programs, as well as regulatory and legal requirements related to healthcare, special needs services, and behavioral health.
Track Record of Performance: Demonstrate a proven track record of delivering on key performance indicators (KPIs) related to quality of care, compliance, and service delivery.
Implement Quality Improvement Initiatives: Identify areas for improvement in service delivery and quality of care, and develop and implement initiatives to address these areas.
Utilize Technology: Utilize technology solutions and tools to track and monitor quality metrics, streamline processes, and enhance service delivery effectiveness.
Collaborate with Stakeholders: Collaborate with internal teams, external partners, and regulatory agencies to ensure compliance with quality standards and regulations.
Training and Development: Provide training and support to staff members to ensure understanding and adherence to quality standards and best practices.
Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in community services, special needs, healthcare, and behavioral health, and incorporate them into quality assurance processes.
Qualifications:
Bachelor's degree in Healthcare Administration, Social Work, Psychology, or related field. Master's degree preferred.
Minimum of 5 years of experience in quality assurance or related field, preferably in the community service, special needs, healthcare, or behavioral health sectors.
Strong understanding of county and state programs, regulatory requirements, and legal standards related to healthcare, special needs services, and behavioral health.
Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with diverse stakeholders.
Proficiency in utilizing technology solutions and tools for data analysis, reporting, and quality improvement initiatives.
Ability to travel within the designated territory as needed.
Clear All
0 IT Quality Assurance Manager jobs found in Anaheim, CA area