IT Quality Assurance Manager jobs in Grand Rapids, MI

IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs. Additionally, IT Quality Assurance Manager requires a bachelor's degree. Typically reports to head of a unit/department. The IT Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Training Success Coach and Quality Assurance, IT Integration
  • Acrisure, LLC
  • GRAND RAPIDS, MI FULL_TIME
  • Job Title: Training Success Coach and Quality Assurance, IT Integration Department: Information Technology Location: Remote About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: The Training Success Coach and Quality Assurance person will be the subject matter expert on key Acrisure IT services and technology infrastructure in which our partners will be integrated. The Training Success Coach and Quality Assurance person will help ensure a successful integration of our partners with the development of training materials, job aids, communication materials and customer satisfaction (csat) survey. The Training Success Coach and Quality Assurance person will collaborate with various IT directors, managers, coordinators, and project managers to help with integration and Platform Transformation initiatives. Responsibilities: Develop adoption strategy of enterprise systems and framework. Demonstrate a strong, positive, customer service-oriented approach with interactions and in training activities. Knowledge about cloud file storage functionality, specifically in the Microsoft environment Evaluate results and initiate changes to meet organization objectives. Create, design, edit, and maintain documentation, training materials and job aids. Ability to host and present meetings virtually and in-person. Be willing to travel to partners’ location for onsite training as needed. Prepare/Verify the quality of training materials and documentation. Update workflows and verify technical accuracy of documentation. Work in a face-paced environment. Be the subject matter authority on Platform related IT initiatives. Assist with the creation of communication templates and develop communications plans around deployments and usability. Conduct site visits and/or remote meetings with agency partners to deliver training and assist with adoption of our key IT infrastructure as agencies integrate. Provide timely and detailed responses to agency partners’ requests for support and assistance. Assist with the creation of “IT Matrix” that partners can use as reference and training new employees. Assist with CSAT creation to help gauge quality of training and job aids. Collaborate with Acrisure Operational Excellence team for ongoing training beyond the basics. Assist with integration close out items. Manage multiple projects at once with detailed plans and due dates. Assist with design of enterprise systems around the framework of business optimization. This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management. Requirements: High proficiency with Microsoft cloud stack: Outlook, Excel, PowerPoint, Word, Teams, SharePoint, OneDrive & Power Platform Proficiency with Cisco Webex virtual PBX solution Proficiency with EDR, Password Managers, Multi Factor Authentication Proficiency with Adobe Acrobat, other Adobe products preferred. Able to work independently and enjoy a high degree of interaction with team members Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives Demonstrate effective written and verbal communication, including the ability to actively listen, and problem solve with minimal assistance Attention to detail and commitment to a high level of accuracy The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information Ability to lead the team with a professional demeanor and positive attitude Education/Experience: High School Diploma or the recognized equivalent, required Associate’s or Bachelor’s degree preferred Experience working with Property & Casualty or Real Estate Title Insurance agency preferred Microsoft 365 Fundamentals (MS-900) preferred Minimum of 3 years training experience, required Valid driver’s license and safe driving record, required Benefits & Perks: Competitive Compensation Industry Leading Healthcare Savings and Investments Charitable Giving Programs Offering hybrid work option Opportunities for Growth Parental Leave Generous time away Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh. For more, visit www.Acrisure.com or learn more here. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place!
  • 18 Days Ago

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Quality Assurance Technician
  • Buhler Group
  • Holland, MI FULL_TIME
  • Are you a self-proclaimed perfectionist? Do you have an uncanny eye for detail? If so, we have an exciting opportunity just for you! Join our team as a full-time Quality Assurance Technician at Buhler...
  • 18 Days Ago

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Quality Assurance-Inspection Technician
  • Recco Products
  • Wayland, MI FULL_TIME
  • Quality Assurance Technician Join the Team: This Recco Filters’ position is an essential part of keeping our products working for the industries that keep America moving. We are a precision filter man...
  • 22 Days Ago

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Quality Assurance Analyst
  • Viking Group, Inc.
  • Grand Rapids, MI FULL_TIME
  • This position is responsible for conducting the daily Quality activities associated with process control of production, maintaining of quality management systems, interfacing with external auditors, i...
  • Just Posted

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Quality Assurance Analyst
  • The C2 Group
  • Grand Rapids, MI FULL_TIME
  • Position Summary: The C2 Group is seeking a dedicated Quality Assurance Analyst to join our team. The Quality Assurance Analyst is responsible for supporting the planning and execution of test plans a...
  • 1 Day Ago

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Quality Assurance Specialist
  • NUTRA FOOD INGREDIENTS LLC
  • Kentwood, MI FULL_TIME
  • We are actively looking to add a QA Specialist to our Team.This full-time, 1st shift position supports quality systems as they relate to the distribution, manufacturing, and testing of our products. P...
  • 9 Days Ago

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0 IT Quality Assurance Manager jobs found in Grand Rapids, MI area

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Director of Quality
  • The Judge Group
  • Grand Rapids, MI
  • Description:As Quality Assurance Director, you will be responsible for overseeing all aspects of Quality Assurance and S...
  • 3/28/2024 12:00:00 AM

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Quality Manager
  • The Judge Group
  • Grand Rapids, MI
  • Description:A Client of ours in the Allentown area is looking for a QA Manager for a food/beverage manufacturing company...
  • 3/28/2024 12:00:00 AM

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QA-Automated Testing Analyst HYBRID - 24981
  • iMPact Business Group
  • Grand Rapids, MI
  • Job Description Job Description Our Client: Join a pioneering force in the material handling industry, with over a centu...
  • 3/27/2024 12:00:00 AM

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GROUND BEEF FOOD SAFETY/ QA MANAGER
  • JBS USA
  • Plainwell, MI
  • Description Position at JBS USA About JBS JBS began in 1953 as a small, family-owned company in Brazil. We have continue...
  • 3/26/2024 12:00:00 AM

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Quality Engineer
  • Plasan North America
  • Grand Rapids, MI
  • Job Description Job Description POSITION REQUIREMENTS (Required Tasks) Generates APQP forms to ensure an effective Produ...
  • 3/25/2024 12:00:00 AM

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GROUND BEEF FOOD SAFETY/ QA MANAGER
  • The Judge Group
  • Plainwell, MI
  • About JBSJBS began in 1953 as a small, family-owned company in Brazil. We have continued to steadily grow and are now th...
  • 3/24/2024 12:00:00 AM

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Senior Project Manager - Grand Rapids
  • Turner Construction
  • Grand Rapids, MI
  • Division: Mid-North Project Location(s): Grand Rapids, MI 49503 USA Minimum Years Experience: Travel Involved: Job Type:...
  • 3/24/2024 12:00:00 AM

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QA Systems Specialist - Change Control
  • Grand River Aseptic Manufacturing, Inc.
  • Grand Rapids, MI
  • Quality, Service, Collaboration, Courage. Do you exhibit these values and wish to be around others that do too? Are you ...
  • 3/24/2024 12:00:00 AM

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Quality Assurance Manager jobs
$120,498 to $159,519
Grand Rapids, Michigan area prices
were up 1.3% from a year ago

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Ensures the provision of quality care and services through the cost effective management of the facilities.
January 13, 2020
IT Quality Assurance Manager in Richland, WA
Collaborate with Senior Managers and Partners in the areas of risk assessment, audit plan programs and internal audit reports.
December 24, 2019
IT Quality Assurance Manager in Fayetteville, AR
Perform proposal preparation, coordinates vendor quotes, and participates in quality assurance reviews with minimum guidance from Team Lead.
February 11, 2020