IT Quality Assurance Manager jobs in Mcallen, TX

Quality Assurance Manager

JOB SUMMARY:  Responsible for conducting quality assurance reviews of program operations as required and for making recommendations for corrective actions to management staff. 

DUTIES AND RESPONSIBILITIES:

• Maintains working knowledge of the statement of work, performance payment conditions, and performance goals.  Facilitates compliance with contract provisions for each funding source.
• Evaluates current procedures and practices for accomplishing program objectives.  Develops and implement alternative methods for the improvement of goals and objectives.
• Conducts quarterly risk assessments.
• Develops monitoring schedule and targets based on risk assessments results.
• Works with the program operations team to establish standards of excellence using qualitative and quantitative methods.
• Identifies best practices in centers operated by SERCO and communicates findings to SERCO management as well as throughout the SERCO network.
• Makes site visits to all workforce centers to perform assessments in terms of established standards.  Identifies strengths and areas of need of each center.
• Develops corrective action plans for workforce centers when appropriate.  Provides step-by-step written and oral guidance for achievement of excellence in the selected areas.  Conducts or arranges on-site training as needed.
• Follow up on Corrective Action plans and ensures they are being followed or updates accordingly.
• Creates and maintains Continuous Improvement Teams at each workforce center and across the entire system of workforce centers.  Facilitates team meetings, makes appropriate assignments, and monitors results.
• Identifies and develops resources to be used to support operations.  Ensures that reliable resources and information is disseminated to staff.
• Manages a team of Quality Control Specialists
• Conducts oversight and management of team adherence to policies and procedures.
• Conducts follow-up in alignment with established benchmarks for each project.  Determines attainment of goals and develops additional action plans when appropriate. 
• Develops and submits site and weekly reports in support of program operations goals and objectives to SERCO management. 
• Monitors sub-contractors and on-the-job training and work experience sites, if required, identify problem areas, and makes recommendations for corrective actions and improvements. 
• Performs other work-related duties as assigned.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:    

• Excellent oral and written communication skills.  Bilingual (English/Spanish) preferred.

• Excellent writing skills.
• Knowledge of Workforce Excellence Board and/or Malcolm Baldrige Award principles and standards.
• Knowledge of relevant federal, state, and local regulations affecting workforce center operations.
• Excellent communication skills.  Bilingual (English/Spanish) required.
• Knowledgeable of business practices, administrative procedures, and personnel development.
• Knowledge of computer software and data systems.
• Must be able to travel within the service area.  

EDUCATION AND EXPERIENCE:

• BA/BS degree from an accredited college or university with a major in education, business or public administration, or related course work.  Master's degree is a plus.
• Five (5) years of experience working in business or community programs, with a minimum of two (2) years as a project or program manager.
• Extensive knowledge of workforce-related programs
• Knowledge of computer software and program reporting 

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas. 
• Must have access to reliable transportation in order to travel within the service area. 

PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. The employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds.

WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.