IT Quality Assurance Manager jobs in Seattle, WA

IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs. Additionally, IT Quality Assurance Manager requires a bachelor's degree. Typically reports to head of a unit/department. The IT Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Quality Assurance Program Manager
  • TikTok
  • Seattle, WA FULL_TIME
  • Responsibilities
    About Us
    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

    Why Join Us
    Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

    Description
    E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Quality Assurance PM role to be responsible for maintaining an effective Quality Assurance process within the service delivery team.

    Roles & Responsibilities
    • Ensure quality framework is in place based on the business types/facts by coordinating across regions and stakeholders.
    • Implement clear overall quality strategy with scalable process, tools and systems that allow efficient monitoring of performance versus target.
    • Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance.
    • Research and understand customer expectations and needs to drive their satisfaction.
    • Produce statistical reports and insights on quality performance.
    • Conducts continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills.
    • Develops curriculum to support classroom training and alternative training.
    • Provides feedback on existing curriculum for training improvements.
    • Prepares training booklets, administer tests and role-plays, as well as complete daily reports on your training experience.
    Qualifications
    Qualifications
    • BA/BS degree or equivalent practical experience.
    • 3-5 years experience in quality assurance, preferably within Customer Service.
    • Eager to learn, initiative taker and problem-solver.
    • Excellent written, verbal and interpersonal communication skills.
    • Experienced in developing and executing training programs.
    • Excellent skills for communicating and relating with both team members and customers.
    • Good written and verbal communication skills.
    • Experience in eCommerce or marketplace platforms is a plus.
    • Need to work over time during campaigns and promotional seasons.
    • Work comfortably with Microsoft Word and Excel.
    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.
    Job Information
    The base salary range for this position in the selected city is $83600 - $139333 annually.



    Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.



    Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:



    We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.



    Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.



    We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
  • 1 Month Ago

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Senior Manager, Quality Assurance
  • Stanley Worldwide
  • Seattle, WA FULL_TIME
  • ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200 employees across 26 countries, we offer an impressive range of solut...
  • 14 Days Ago

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Senior Manager, Quality Assurance
  • Stanley | tms
  • Seattle, WA FULL_TIME
  • ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200 employees across 26 countries, we offer an impressive range of solut...
  • 14 Days Ago

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Principal Product Manager - Commission
  • Assurance Careers
  • Seattle, WA FULL_TIME
  • About AssuranceAssurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.A...
  • 1 Month Ago

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Senior Business Analysis Manager - FP&A
  • Assurance Careers
  • Seattle, WA FULL_TIME
  • About AssuranceAssurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world. ...
  • 9 Days Ago

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Finance Manager, Revenue Reporting & Analytics
  • Assurance Careers
  • Seattle, WA FULL_TIME
  • About AssuranceAssurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world. ...
  • 16 Days Ago

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0 IT Quality Assurance Manager jobs found in Seattle, WA area

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Quality Assurance (QA) Technician
  • Kelly Services
  • Preston, WA
  • Job Description Job Description QA Technician Location: Preston, WA Pay Rate: $23.00 per hour- will get periodic pay rat...
  • 4/25/2024 12:00:00 AM

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Quality Assurance Technician
  • Kelly Professional & Industrial
  • Issaquah, WA
  • QA Technician Location: Preston, WA Pay Rate: $23.00 per hour- will get periodic pay rate increases if converted to perm...
  • 4/24/2024 12:00:00 AM

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Laboratory Quality Assurance Manager
  • University of Washington
  • Seattle, WA
  • The University of Washington Tacoma is an anchor institution that is deeply invested in its local communities and in stu...
  • 4/23/2024 12:00:00 AM

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Senior Quality Assurance Manager, BPO, Commercial
  • Expedia Inc.
  • Seattle, WA
  • Senior Quality Assurance Manager, BPO, Commercial If you need assistance during the recruiting process due to a disabili...
  • 4/23/2024 12:00:00 AM

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QA Manager
  • Greenbrier
  • Tacoma, WA
  • At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of product...
  • 4/23/2024 12:00:00 AM

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QA Manager
  • Ocean Beauty
  • Renton, WA
  • We are hiring a QA Manager for our Renton Distribution center! The QA Manager for Seattle-Renton Distribution is respons...
  • 4/23/2024 12:00:00 AM

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QA Manager
  • Ocean Beauty
  • Renton, WA
  • We are hiring a QA Manager for our Renton Distribution center!The QA Manager for Seattle-Renton Distribution is responsi...
  • 4/22/2024 12:00:00 AM

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Quality Assurance (QA) Manager
  • University of Washington
  • Seattle, WA
  • The Department of Laboratory Medicine serves as a regional resource for clinical laboratory services required for patien...
  • 4/22/2024 12:00:00 AM

Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Quality Assurance Manager jobs
$137,236 to $181,688
Seattle, Washington area prices
were up 2.8% from a year ago

IT Quality Assurance Manager in New Brunswick, NJ
Ensures the provision of quality care and services through the cost effective management of the facilities.
January 13, 2020
IT Quality Assurance Manager in Richland, WA
Collaborate with Senior Managers and Partners in the areas of risk assessment, audit plan programs and internal audit reports.
December 24, 2019
IT Quality Assurance Manager in Fayetteville, AR
Perform proposal preparation, coordinates vendor quotes, and participates in quality assurance reviews with minimum guidance from Team Lead.
February 11, 2020