IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs. Additionally, IT Quality Assurance Manager requires a bachelor's degree. Typically reports to head of a unit/department. The IT Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This is a remote position.
The Remedy Corporation has an ongoing need for Quality Assurance Specialists.
As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.
You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters This serves in place of customer satisfaction surveys.
It's that simple We provide the company to call; you make the call
You will set your own schedule, so you can work anytime that fits YOUR schedule. As we have an ongoing need for Quality Assurance Specialist, you can get started as soon as this week.
Responsibilities:
Pay Rate
Other Requirements
Clear All
0 IT Quality Assurance Manager jobs found in Tuscaloosa, AL area