Overview:
Job Summary:
The Manager is responsible for planning, leading, organizing, and motivating the Vendor Management team within the Procurement department to achieve a high level of performance and quality in delivering exceptional business value to users. This role is responsible for driving the vendor management process, creating standards for vendors, cultivating relationships with vendors, analyzing vendor performance, and reporting to enable effective decision making to drive business value.
Responsibilities:
Essential Functions:
Regularly assess and mitigate the operational and compliance risks of strategic partners to detect early warning signals of potential problems.- Measure and provide reporting related to performance of partners against agreed metrics and overall satisfaction.
- Drive strategic vendors to add value and efficiencies to solve business challenges in order to reduce time and spend for Allegis Group, Inc.
- Drive costs out of the vendor management process to improve budgetary position for Allegis.
- Facilitate the resolution of escalated vendor relation concerns.
- Drive adoption and adherence to vendor management policies by collecting and reporting data on benefits such as risks mitigated, costs saved, performance improved and relationships enhanced.
- Evaluate vendor spending to determine if consolidations can be accomplished.
- Enforce policies for employee / vendor interactions that describe the governance for interacting with new and existing vendors.
- Drive ongoing process improvement to deliver increasing operational excellence in all vendor related processes.
- Coordinate and facilitate the review of business roadmaps and priorities of Allegis Group, Inc. through the Strategic Business Review process.
- Partner with key groups (Procurement Strategic Sourcing, Finance, IS Delivery Teams, etc.) to include:
o RFP and business case development
o Vendor negotiation process of service level agreements
o Ensuring contractual obligations are met
o Seeking new vendors as necessary
o Driving contract changes where needed
o Fostering relationships with vendors and internal stakeholders (IS leadership, Finance, and Procurement) to optimize communications.
o Collaborating and supporting IS Finance with activities that include invoice validation, billing dispute resolution, cost analysis and benchmarking.
o Continually working with partners to identify and implement improvements
o Serve as a liaison between procurement and business partners
- Generate and publish reports to business leaders working closely with Finance to determine gaps and areas of cost savings.
- Development of best practices, processes, and procedures for software asset management (SAM)
- Measure and report SAM function KPIs and software cost allocations.
- Plan and drive execution of SAM governance activities and training.
- Lead software audit activities by partnering with IS and Risk & Compliance teams.
Supervisor or Management Responsibility:
Management responsibility for the Vendor Management team, including hiring, leadership, development and accountability for performance.- Acts as Coach-Leader, coaching others in their development as a leader and/or a more complex problem solver, and focuses on helping others formulate their development plan
- Assists in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity; and mentoring team members
- Promotes empowerment of the team, ensures that each team member is fully engaged and making a meaningful contribution, and encourages a sustainable pace while focused on high-quality work
- Establishes operational/team objectives and goals.
Budget Responsibility:
Contributes to the development of product/service and/or departmental budgets and actively manages budget to plan- Shares fiscal responsibility for the organization’s technology investments and future planning of the organization’s spend to avoid unnecessary and/or duplicative services and to maximize ROI.
Qualifications:
Minimum Education and/or Experience:
Bachelor’s degree in Business, Information Systems, or equivalent- Minimum of 5-7 years of Vendor Management, Supplier Relationship Management, or Information Technology experience
- Minimum of 5 plus years of account management or relationship management.
- Solid understanding of and demonstrated experience in using appropriate tools:
o SharePoint Administration, MS Teams, VersionOne, MS Office
- Experience designing and implementing software asset management processes
- Agile (Scrum, KanBan) experience a plus
Skills/Abilities:
Strong interpersonal skills including mentoring, coaching, collaborating, and team building- Strong analytical and problem-solving skills
- Excellent oral and written communications skills
- Solid leadership skills including the ability to plan, organize, and steer activities with competing demands
- Able to identify and understand complex problems/issues and develop solutions
- Ability to travel without restrictions (domestic and international).
Core Competencies:
Build relationships- Develop people
- Lead change
- Inspire Others
- Think critically
- Communicate clearly
- Create accountability