IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
PURPOSE OF POSITION: Reporting to the Chief Development Officer, the Relationship Manager develops and manages a portfolio of key donors through moves management, leading them on a donor journey to maximize their lifetime value to our critical mission. The Relationship Manager is responsible for developing strategies for the cultivation, solicitation, and stewardship of donors with a special focus on transformational giving prospects.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:
JOB REQUIREMENTS:
EDUCATION:
Bachelor’s Degree in a related field preferred.
EXPERIENCE:
Five to ten years of major giving, sales, or other similar experience.
SCHEDULE:
Working flexible hours as required to meet client needs during events which may take place outside of regular Monday-Friday business hours; this may include evenings, weekends, and early mornings.
SKILLS:
Must be a self-starter, goal oriented and team player with the ability to work independently and as part of a team. Must have demonstrated ability to personalize Covenant House Florida Mission to donors depending upon demographic variables and exercise appropriate judgement. Strong problem solving and negotiating skills with the ability to persuade and motivate others. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Must be able to utilize and be proficient in Microsoft Word, Excel. PowerPoint, Outlook, donor base management systems, and internet-based software.
TRANSPORTATION:
Must have a valid Florida Driver’s License with acceptable driving record. This position requires the incumbent to travel regularly to visit key donors throughout Florida.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 20 lbs. Ability to work standing, walking, and/or sitting a minimum of 8 hours per day/shift. Some weekend/holiday work may be required. Ability to drive agency or personal vehicles to transport items and/or persons.
Ability to travel as needed for training or to fulfill job requirements.
SUPERVISORY DUTIES:
There are no supervisory responsibilities with this position.
EQUIPMENT USED:
Must be proficient in usage of MS Word, Excel, PowerPoint, Outlook, Google Office Suite, and internet-based software. Experience with donor data software preferred.
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