IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Manager of Relationship & Project Management is responsible for managing the design, implementation, and support of university-wide product, project, and relationship management experiences. They will serve as a champion and advocate for productive ITS-campus relationships and guide the division in fostering strong and collaborative partnerships between IT Solutions and TWU students, faculty, and staff. In this role, they will lead the team that guides and manages a portfolio of products, projects, and services that align to TWU's technology strategic priorities and future-state agile, digital university experience.
As a member of the IT Solutions (ITS) leadership team, the Manager of Relationship & Project Management will help lead the division in realizing its mission to empower an agile, digital university and elevate technology as a strategic institutional asset. They are expected to work with the CIO and other divisional leaders to drive cultural and technological transformation within the Office of Technology and promote a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Director, Customer Service & Engagement
Supervises: Product Experience Owners, and Technology Project Manager
ESSENTIAL DUTIES - May include, but not limited to the following:
Management (35%)
Operations (30%)
Relationship Building (25%)
ADDITIONAL DUTIES
Participation & Support (10%)
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
Additional/Desirable Skills & Abilities
PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee may be required to travel.
WORK ENVIRONMENT
All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.
SAFETY
TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.
Bachelor's degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.
Seven years of relevant experience in product/project management, business analysis, client relations/relationship management, service management, and/or partnership development. Additional job-related education may substitute for the required experience on a year-for-year basis.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
Work is performed under minimal supervision and performance is based on the effective operation of the administrative function. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
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