IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Steelhead Finance, a subsidiary of People’s Bank of Commerce, is a leader in factoring and financial solutions for businesses seeking to manage and grow their cash flow. Established in 1981, we are located in Medford, OR. Our mission is to provide the best customer service possible to the many clients, customers, and partners we work with on a regular basis. We continue to build an ever-growing team that:
Relationship Managers provide support to Steelhead Finance by building positive client relationships that contribute to client retention while managing monetary risk. As a division of People’s Bank of Commerce, Steelhead Finance provides financial services to commercial clients. The Relationship Manager maintains a portfolio of clients who they provide with quality customer service while ensuring their accounts comply with Steelhead policies and processes.
Reports to: VP of Operations
Supervises: None
Requirements
Duties and Responsibilities:
Skills and Abilities required:
Education, training, and experience:
The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.
People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call 541-491-8928 or email hr@peoplesbank.bank.
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