IT Vendor Relationship Manager jobs in San Bernardino, CA

Salary Range: $90K to $108K

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Position Description 

Sensei is seeking a highly skilled IT Manager to join our team for our property in the greater Palm Springs area. The IT Manager is responsible for supporting our Sensei Wellness Retreats in all IT areas, providing superior customer service to the team and ensuring an effective alignment of technology with our wellbeing programming. Additionally, Sensei develops its own technology, and you will be educated and responsible for supporting the tech/engineering efforts at the property and guest-facing level.  This position will require knowledge in hotel operations including GMS, POS, Spa itinerary, General Ledger system, TV, and WIFI and a curious adaptive mind to learn new wellness-oriented technology and equipment. Once onboarded, you will support and educate your peers on property around products and services to ensure that they are up-to-date and able to support both guests and other team members with Sensei technology. This role involves managing one IT associate, implementing, and maintaining technology solutions, and ensuring seamless operations of all IT systems to support the Sensei’s daily functions and guest experience.  This position reports to the Director of Finance with a dotted line (IT/technology reporting) to the corporate VP of IT. 

Responsibilities

• Is the on-premises IT Manager and support our high touch hotel and wellness complex and support the staff, and at times be guest facing 
• Oversees one direct report (IT associate) 
• Reports to the GM and a dotted line to the corporate VP of IT and coordinates all necessary needs and requests 
• Conduct trainings for all technology systems and create/publish training materials 
• Technical support of Sensei Wellness home-grown applications, partner devices including wearables, and staff and guest facing technologies. 
• Creates and maintains technical documentation, including manuals, repair tickets, IT equipment inventory and ordering
• Evaluates user needs, orders approved equipment/software and configures/installs new hardware 
• Maintains detailed records of equipment, hardware and configurations 
• Responsible for Apple Hardware, Windows Systems, Azure Active Directory, macOS, iOS, Microsoft Endpoint Manager for operating system management, application, and system deployments 
• Provides installation, support, and co-ordination of vendors for Guest Internet, Opera Cloud Property Management System, a Micros/Symphony Point of Sale, IPTV, IP PBX, service optimization system and other property related applications. 
• Stays current and provides best practices for all team members regarding technology and training in addition to making recommendations to ensure network/systems are efficient and reliable 
• Plans and implements upgrades and maintenance of existing hardware as projected and approved from the VP of IT & Security and reviewed with the GM 
• Work closely with Corporate IT staff to fulfill property initiatives from the corporate level 
• Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed 
• Assists with programming hardware for in-house systems 
• Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way 
• Can explain and demonstrate all IT related systems and technology equipment on property 
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• 5-10 years of experience, including support of Apple Hardware including but not limited to macOS, Microsoft products and software. The current hospitality systems deployed include:  Opera Cloud, Micros/Symphony, Assa Abloy key system, Intelity, MS 365 app suite, Microsoft Defender End Point Manager, Okta, Asana, Jira, Confluence, Alice 
• Overall 10-years of experience with hands on technical training in the above systems 
• A minimum of 5-years working in a hospitality IT environment and at least opening one hotel 

Required Technical / Other Skills and Abilities

• Work with 3rd party MSP to maintain the Sensei IT infrastructure, including networks, servers, and hardware
• Ability to discover, create and host technical training for our end-users 
• Excellent written and verbal communication skills 
• Experience troubleshooting and maintaining printers 
• Inventory management skills, a plus 
• General understanding of enterprise network systems 
• Ability to multi-task and manage multiple requests in a ticketing type system 
• Ability to prioritize work based on business needs 
• Must be flexible working in a hospitality environment that is 24 hours-a-day/ 7 days a week/ 365 days a year / this position will work on-call 
• Must be highly self-motivated and comfortable in a proactive role 
• Willingness to travel up to 25% and is able to pivot as new technology, opportunities and problem solving needs arise  
• Able to lift 25 lbs. regularly 

Preferred Certifications

• • A
  • Network
  • M365 Admin certification
  • CCNA

Physical Demands

• The physical demands contained here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear
• The employee is occasionally required to sit, stoop, kneel, crouch, or crawl
• The employee must regularly lift and/or move up to 25 pounds
• Pushing, pulling, bending, stooping and upward reaching are part of the job
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
• While performing the duties of this job, the employee can be exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate
• Work Environment - The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job

Traits We Value 

• Loves a good challenge
• Resourceful and adaptable
• A strong sense of curiosity
• Embraces feedback and constantly seeks to improve
• Collaborative and knows how to get things done as part of a team

Compensation & Benefits  

• Competitive compensation and benefits package
• 401k and FSA plans

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.