IT Vendor Relationship Manager jobs in Sioux Falls, SD

• Primary contact for the client, answering questions, providing assistance, aligning resources and proactively communicating
• Provide problem resolution, taking the lead in identifying issues and finding mutually agreeable resolution for both the client and Goal
• Track and manage client requests communicating expectations regarding various requests, priorities, timeline and any associated costs
• Liaison and advocate between client and operations to ensure mutual understanding of needs and enhancements
• Regularly communicate key enhancements, system changes, downtime, etc. to clients
• Manage special projects that involve client communication, decisions and execution
• Lead regularly scheduled client meetings, engaging appropriate internal stakeholders, managing agenda, notes and assignment of action items
• Ensure program documentation is current for supported clients
• Maintain a working knowledge of key clients active programs and key contract provisions
• Other duties as assigned

• Coordinate Business Reviews with clients and key internal business units 
• Facilitate client requests for changes or enhancements to existing programs and or services.  Follow established business requirements gathering process, internal evaluation, client sign off and prioritization
• Support system and evaluate actions needs based on ongoing client feedback
• Identify opportunities for improvement and efficiency with client support and work closely with internal stakeholders to implement enhancements
• Other duties as assigned

• Identify growth opportunities for clients who can benefit from a broad range of Goal Solutions services.  Collaborate with Business Development to execute on new opportunities
• Coordinate with internal teams to implement new client programs and features that help grow the business and improve portfolio performance
• Firm understanding of operations and systems utilized within Goal, able to converse about and answer detailed questions from clients
• Conduct live system demo’s and client portal training for existing clients showing various system features and functionality
• Other duties as assigned    

• Bachelor’s degree in a relevant field of study
• 5 years of relevant experience in client relationship management role
• 5 years management/leadership experience in a loan servicing, collections, consumer operations or finance industry
• Ability to interact comfortably on the phone and in person at the executive level
• Exceptional written, verbal, and interpersonal communications skills
• Proficient with Excel, Word, and PowerPoint
• Solid grasp on data analysis and performance metrics
• Organized individual who excels at problem solving and multi-tasking
• Energetic self-starter with a track record of determination and willingness to go the extra mile
• Adaptable and willing to learn new things with a keen eye for detail
• Team player mentality with excellent collaboration skills
• Occasional travel to our San Diego, CA office as well as travel to key clients

• 401(k) company match up to 4%
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,600
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.