IT Vendor Relationship Manager jobs in Springfield, MA
IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added IT Vendor Relationship Manager jobs
- FIT Staffing
-
Springfield, MA
FULL_TIME
-
Our client, a large non-profit mental health and human services organization in Western Massachusetts, is seeking a full-time Business/IT Relationship Manager who will report to the CIO and will ensure that IT delivers projects that match operational expectations, works to ensure excellent relationships are built, aids in communication, workflow evaluation and that items are being delivered on time / to specification.
The Business/IT Relationship Manager analyses requests, translating business needs into technical terms. They develop business cases, understands the value, and communicates cost benefit analysis. They also assist in project sponsorship to build solid business cases. This role also helps build a prioritized roadmap and generates a delivery calendar.
- During the build phase, demo and collect feedback.
- Map requirements to match the original goals.
- Measures satisfaction and use metrics.
- Measure version fallout, root causes and plan warranty remediation.
- Readout to management on project’s success.
- Sponsors phase 2 to achieve satisfaction.
- Advocates workflow efficiency and workflow streamlining.
- Review business requests and provide analysis on potential different solutions.
- Implement “Preventative measures” – like dashboards / Checklists ensuring regulatory compliance.
- Helps to establish metrics, and KPIs.
- Review operations business needs and requirements to ensure that the end user gets maximum satisfaction from IT’s project.
- Observes current workflow issues to assist in ideation of future projects.
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Work with internal departments to ensure software delivery meets clients’ expectations.
Qualifications
- Bachelor’s degree in IT or Related fields.
- 5 years of experience as a PM, BA or Scrum Master with certification/s.
- Ability to build a project roadmap.
- Understands requirements matrix.
- Can generate a CBA.
- Excellent negotiation skills.
- Good communication skills.
- Healthcare / HIPPA knowledge
#IND123
- 30 Days Ago
- Suzor IT
-
Greenfield, MA
FULL_TIME
- About Suzor IT: Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help th...
- 28 Days Ago
- Paragus Strategic IT
-
Hadley, MA
FULL_TIME
- Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 customers across the entire country, and we won’t stop until we get the...
- 30 Days Ago
- CHD Brand
-
Springfield, MA
FULL_TIME
- The Relationship Manager builds and maintains a working relationship between the business operations partners and information technology. The RM provides guidance and advice, building rapport, and tru...
- 19 Days Ago
- Center for Human Development
-
Springfield, MA
FULL_TIME
- The Relationship Manager builds and maintains a working relationship between the business operations partners and information technology. The RM provides guidance and advice, building rapport, and tru...
- 23 Days Ago
- Five Star Call Centers
-
Brimfield, MA
FULL_TIME
- Headquartered in Sioux Falls, SD, Five Star Call Centers offers onshore, nearshore, and offshore options. We provide total customer satisfaction in a passionate, relentless and impactful manner with m...
- 1 Month Ago
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0 IT Vendor Relationship Manager jobs found in Springfield, MA area
- Merchandisers
-
Springfield, MA
- ** Merchandiser (342B)** **Job Category****:** Service **Requisition Number****:** MERCH002102 Showing 1 location **Job ...
- 4/24/2024 12:00:00 AM
- RTX
-
Middletown, CT
- Date Posted: 2024-04-12 Country: United States of America Location: PW102: Middletown Aircraft Rd P.O. Box 611, Middleto...
- 4/23/2024 12:00:00 AM
- MassMutual
-
Springfield, MA
- The Team As the Head of Expense Management, you will be an experienced finance and strategic professional who wants to w...
- 4/23/2024 12:00:00 AM
- Msc Industrial Supply Co.
-
Bloomfield, CT
- MSC Industrial Supply Co. Vendor Managed Inventory Specialist Bloomfield , Connecticut Apply Now Serving customer and co...
- 4/22/2024 12:00:00 AM
- CPS Group
-
Colchester, CT
- **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties and responsibilities may be assigned as ne...
- 4/22/2024 12:00:00 AM
- Capital One
-
Springfield, MA
- Center 3 (19075), United States of America, McLean, Virginia Manager, Platform Engineering- Workday Do you love building...
- 4/22/2024 12:00:00 AM
- Cross Country Workforce Solutions Group
-
Springfield, MA
- Job Description Job Description Cross Country Workforce Solutions Group is the nation’s leading provider of non-medical,...
- 4/20/2024 12:00:00 AM
- Crescens, Inc.
-
Hartford, CT
- Job title : Senior Project Manager Location: Hartford, CT Duration : 12 Months Type : Hybrid Job Description: The agency...
- 4/20/2024 12:00:00 AM
About Springfield, Massachusetts
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