Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Location : Any CSI Office. Open to location discussion.
JOB SUMMARY
Implementation Specialists are responsible for executing solution and application implementations for existing and new customers.
They focus on and are typically assigned to implementations of one or more smaller solution(s) from lower complexity software and / or smaller customers.
Their projects include new conversions, cross-sell, and mergers that are positioned with relatively low intensity. Specific activities Implementation Specialists perform may include customer data conversion and configuration, go-live transition, and / or a combination of both.
KEY RESPONSIBILITIES
Data conversion and configuration-specific tasks
Transition specific tasks
PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING
JOB REQUIREMENTS
Education & Certifications :
Education or job knowledge equivalent to college or university undergraduate education.
Experience :
The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.
Banking or financial institution experience, preferred.
Project management experience, preferred.
Required Skills :
RELATIONSHIP BUILDING
This position requires regular contact both inside and / or outside the company.
DECISION MAKING
The position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.
SUPERVISION RECEIVED
General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgement and overall adequacy and accuracy.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel : Some travel required (5-10%).
Physical Demands :
The employee is regularly required to sit, talk, and hear, and use hands to finger, handle or feel. This position requires the ability to occasionally lift or move up to 10 pounds.
This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.
Not For Albany County, NY, California, Colorado,Connecticut, Hawaii, Maryland, Nevada, New York City, Washington applicants.
CSI is a leading fintech, regtech and cybersecuritysolutions partner operating at the intersection of innovation and service.
As atrusted technology company, CSI excels at driving businesses forward with aunique blend of cutting-edge solutions, decades of experience and a commitmentto authentic partnerships defined by our customer-first culture.
For more information about CSI, visit .
CSI is proud to be an Equal Opportunity Employer andall qualified applicants will receive consideration for employment withoutregard to race, color, religion, gender, gender identity, sexual orientation,national origin, age, disability, veteran status, genetics, or any otherlegally protected basis.
If you live less than one (1) hour drive from a CSIoffice, you will be required to be hybrid in-office.
LI-CV1
Last updated : 2024-04-23
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