Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
This is a hybrid position and will require you to be in the office 3 days per week. The travel area for this position is Lexington and London.
SUMMARY
Primarily responsible for anticipating, organizing, communicating, and ensuring compliance for SSRM implementations within a market. Leads the market management of conversions with a focus on capturing total value of the agreement for facilities within their scope. This position leverages influence and expertise to coordinate this work across an expansive network of stakeholders to achieve market and system level savings targets. Additionally, this position is the primary point of contact for clinical engagement, enforcement of vendor management policies, new product requests, and coordination of trials.
KEY RESPONSIBILITIES
1. Works collaboratively with clinical and non-clinical stakeholders on local and system-wide implementations to ensure the achievement of hospital and CommonSpirit goals.
2. Functions as a liaison between end-users of contracted supplies and services, clinical and non-clinical team members, and SSRM colleagues.
3. Leads cost reduction programs and assists with developing strategies across the critical supply areas that impact our end-users.
4. Anticipates the impact of implementations to their market and collaborates / communicates with clinicians, physicians, and other hospital departments as needed to ensure success of conversions.
5. Assists with quality aspects, analytics, and education to ensure seamless conversions of products and services.
6. Communicates savings initiatives to clinical and non-clinical end-users – including participation in local stakeholder meetings.
7. Oversees the contract exception process, supports clinical trials, and manages the new product request process within the market.
8. Monitors vendor credentialing systems for compliance, and restricts vendor access when necessary.
9. Demonstrates excellent communication skills (both verbally and written), and able to articulate opportunities and challenges involved with implementations.
10. Provides insights for Vendor Management and Quarterly Business Reviews concerning vendor credentialing, support, unauthorized access, etc
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