Implementation Manager jobs in Madison, WI

Pharmacy Benefits Reinvented- As the industry’s alternative pharmacy benefit manager (PBM), we’re committed to making prescriptions more affordable for you and your members. Here at Navitus, our team members work in an environment that celebrates creativity, fosters diversity and encourages growth. We welcome new ideas and share a passion for excellence.

The Associate Manager, Implementation is a highly motivated professional with at least 5 years of successful project management experience within Pharmacy Benefit Management [PBM] industry.  In addition, this individual would have a minimum of 5 years of implementation process experience and mentored team members.   The Associate Manager is responsible to lead implementations, lead a team of Implementation Project Managers and are responsible for the success of the implementations lead by their respective team.  As an Associate Manager, Implementation you have end-to-end accountability for the overall implementation project and the projects lead by your team.  The role is client facing and requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders.  

Success of an implementation will be measured by an on-time delivery of client requirements with limited client and member interruption for all project lead by the Associate Manager and their team. Client satisfaction is also vital to your success, and you will be evaluated post-implementation via client surveys

All Telecommuters will be required to adhere to Navitus Telecommuter Policy.

Is this you? Find out more below! 

How do I make an impact on my team?  

• The Associate Manager, Implementation will be the primary contact for new client projects varying in size, complexity, and duration of projects ranging from 30-120 days 
• End-to-end accountability for the overall timely implementation project and the projects led by your team
• Hire talent, successfully onboard, mentor and monitor projects led the team
• Manage hiring process, on-boarding process and termination process for their team members
• Support Sales efforts including traveling to and participating in finalist meetings as well as RFP support
• Provide go-live support either through remote access, internal on-site access or client site access. This requires working on January 1st of each year and other non-business days as needed
• Develop and maintain the project plan, risk, actions, issues, decisions log throughout the implementation phase
• Obtain requirements and secure all necessary client approvals prior to moving into build phase
• Deliver ongoing communication of project status by continuously monitor progress in terms of the status of the project and report back to internal management and subject matter team members and the Client using weekly status reporting formats 
• Travel to client onsite meetings or onsite internal meetings may be required – 10-25% depending on specific role. The percentage of travel may increase during peak session and depending on client needs.

What our team expects from you? 

• Bachelor's degree in business, marketing, project management required
• Knowledge of PBM or health care industry preferred
• 5 years of project management experience using data and information to make business decisions required
• 2 years of experience leading and/or mentoring team members required
• Prefer at least 4 years project management experience, working with external client’s client relationship management experience, with proven client implementation and project management experience, within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industry
• Microsoft Office Tools experience (1-3 years). Must have a working knowledge of Word (create and edit documents), Excel (create and edit spreadsheets), Project/ Smartsheet (create and edit projects) and PowerPoint (create and edit presentations)
• Demonstrated use of Project Management tools and methodology
• Valid State Driver’s License and current Automobile Insurance Policy
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday – Friday: 8:00am-5:00pm CST, Madison WI Office, Appleton WI Office or Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Eight paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program