Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are looking for an Implementation Onboarding Specialist to join our organization and expertly navigate clients through the adoption of gWorks software, fostering robust usage, and facilitating a seamless handover to our Client Success Team. The initial implementation and onboarding is the first step in empowering our clients to be successful in their utilization of the software. The Onboarding Specialist will be responsible for configuring the software based on gWorks’ best practices and the client’s policies. Software solutions may include those related to Accounting and General Ledger, Accounts Payable, Bank Reconciliation, and Payroll among others used by municipal governments.
The ideal candidate has an enthusiastic, action-oriented attitude with a passion for client success and technology. Previous experience in a municipal front office or in municipal human resources is highly desired. You will apply your expertise in software and technology to lead clients through their onboarding and adoption of gWorks software, proactively monitor and gather information to improve our software, and provide client data and insights to the Client Success team in a collaborative setting. As a part of gWorks’ Operations team, your contributions will directly impact client satisfaction, as well as the overall success of our software solutions and our company.
This is an opportunity with high potential for growth to join the well-established and growing company, gWorks. Our mission is to empower every public leader to build smarter local governments and stronger communities with our simple, integrated software platform. We help 2,500 local governments across the United States impact 25 million citizens. Our product suite includes finance & accounting, operations & work management, utility billing, GIS, citizen engagement, payments, and more.
Successful Onboarding Specialists have the following profile: a bias for action and initiative taking; intelligent and curious; and self-confident, ambitious, yet humble (what we call “humbitious”). An engagement style that is direct, goal-oriented, data-supported, and thoughtful is critical.
Responsibilities Include:
Success Metrics Include (but are not limited to):
Essential Skills:
Bonus:
gWorks is a hybrid work environment, and preference will be given to candidates who are local to the Omaha, Nebraska area. However, highly qualified candidates who reside outside of the local area and are able to work remotely will also be considered.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation Range: $45,000- $75,000.
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0 Implementation Manager jobs found in Omaha, NE area