Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
The Client Engagement Manager has multiple responsibilities. Primarily, the CEM is responsible for the overall management of the engagement. This includes day to day management of the onsite team and client relations. The CEM must have the ability to effectively communicate to contractors, potential contractors, client contacts and internal contacts. The CEM assists with the screening, interviewing and selection of candidates.
Essential Functions:
• Maintain and manage contractor work force according to client specific requirements
• Oversee and manage deliverables as outlined in SOW or contract
• Assist in optimizing the performance of contractors through performance management and KPI tracking and monitoring
• Day to day management of contractors including performance management and feedback, corrective action and disciplinary measures as needed
• Assist Client Solutions Manager in identifying and executing skills development and knowledge capture/transfer as needed
• Serve as the interface between client managers, local office and contract employees. This includes regular attendance of client production and/or staff meetings
• Execute routine audit of contractor PPE compliance and other client driven policies
• Maintain a professional work environment in alignment with current client culture
• Safety conscious in all areas of the business to ensure that all employees are executing safe work procedures
• Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post-accident care
• Support all documentation using Aerotek's online system and access database to track information and hiring metrics regarding candidates and sourcing strategies in conjunction with CSC
• Assist in contractor screening to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, etc.)
• Liaison on the fulfillment of open requisitions with the Aerotek office and CSM
• Support Aerotek AM with the contractor requisition process by qualifying openings with the client
• Assist CSM with onboarding and orientation as needed
• Attend quarterly business reviews and assist when needed
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