Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
MISSION
The Solutions Manager serves a critical role in leading Supply Chain Solutions for complex Customer initiatives in support of Kem Krest Profitable Growth Targets. In partnership with senior leaders and Subject Matter Experts in the organization, this role assembles best in class manufacturing and fulfillment solutions for Kem Krest existing and new Customers portfolio.
The Solutions Manager supports the initiative requirements gathering in collaboration with the Sales and Account Management teams to elaborate a comprehensive scope map with the right level of depth and intelligent assumptions for areas that are unknown or uncertain at the initial stages of the Business Proposal Process. Additionally, will work with Kem Krest subject matter experts to arm a comprehensive Supply Chain Solution that addresses all the Customer requirements as specified in the services request. The Solutions Manager will challenge Kem Krest expertise pushing know how and best practices to the next level through innovation, end to end Supply Chain thinking and Lean Principles. The Solutions manager will work with the pricing team to translate Best in Class Solutions into the most competitive Value Proposition that will outperform Kem Krest Customer expectations. When agreement is achieved with the Customer, the Solutions Manager will enable the knowledge transfer to the implementations and operations teams ensuring the integrity of the solution is fully implemented as approved by Kem Krest Senior Leadership. Ultimately, the Solutions Manager will work with the different teams to identify and implement lessons learned through the Gated process to continue to improve Kem Krest Supply Chain Solutions and Customer delivery.
KEY OUTCOMES (KPI'S)
OUTCOME: Solutions Engineering in support of Kem Krest Profitable Growth Strategy
STRENGTHS TO BE SUCCESSFUL
About Us:
We work with Original Equipment Manufacturers (OEMs) in the Auto, Agriculture/Industrial, Power Sports and Defense industries. Key customers include General Motors, Ford, Nissan, Hyundai, FCA, Harley-Davidson, BMW, VW, Audi, and American Honda among many others.
Kem Krest is a leading provider of Total Program Management for our customers through Supply Chain, Fulfillment and Aftersales Solutions. We have annual sales of more than $500 million and 30 years of experience servicing OEM (Original Equipment Manufacturers) customers.
Kem Krest has 11 locations in the US and Canada - Elkhart IN, Bristol IN, Carmel IN, Brighton MI, Fowlerville MI, Pleasant Prairie WI, Phoenix AZ, Oakville, Ontario, Canada and Edmonton, Alberta, Canada.
Our Culture:
Our employees are key to the company's success and vital to its promise - "Customer Focused, Solutions Driven." Our culture supports rapid growth and excellence in Total Program Management.
As a team, we pledge to be customer focused and solutions driven. Our workplace embraces fun and celebrates achievement. We invest in people. We employ those who share our passion, mission, and work to enrich our business model. We understand that each member of the team is a representative of our organization. We foster an environment that allows for expression of ideas and creativity. We serve our communities and manage our organization through the principles of servant leadership. We maintain a “Customer First / Associate First” philosophy.
BENEFITS:
Competitive Pay
Generous PTO (Paid Time Off) and Paid Holidays
Profit Sharing Program
Healthcare Insurance Coverage Plans
Company Paid Life Insurance
Tuition Assistance
Matching 401k Program
Company Parties, Events and focus on FUN!
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