Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Provide strong project leadership
Develop strong, collaborative relationships with leaders, peers, project teams, both internal and
external stakeholders as well as employees.
Demonstrate political acumen when navigating disruptive efforts across .
Have a strong understanding and practice of change management and the organization's
capacity to change in a dynamic environment.
Drive critical decision making in an efficient and inclusive manner.
Understand and be able to represent the unique needs
Ensure that the client's business processes are successfully considered with an eye for
enterprise benefit, addressing unique needs where justified.
Drive the work the teams need to accomplish even in the midst of ambiguity and/or
competing priorities
The project manager will need to work effectively to get up to speed quickly while keeping the program
moving forward according to the initial planning timelines.Essential Job Functions
Relationship Management: Maintain strong relationships with leaders, peers, project teams, both
internal and external stakeholders as well as employees. Keep teams well informed of project
status, risks and issues; support leaders in their interactions with other impacted parties.
Team Leadership: Support the client's project team members; ensure team member have
access to the resources and information necessary to do their jobs; ensure strong collaboration
between the project team and their colleagues in other areas of the business
Project Plan Management: Manage the project plan; develop plans for addressing any work items
that are running behind schedule.
Requirements Definition: Work with the key parties to ensure all needs are documented,
designed, implemented, tested and a support model is in place to support.
Status Reporting: Provide regular status updates on progress against plan, key risks and issues,
budget, readiness for launch, etc.
Decision, Issue, Risk Management: Drive efficient and effective decision making; assess, track,
and lead the resolution of issues; assess strategies for mitigating risks; escalate issues and risks Change Management: Ensure end users are ready for the transition through effective
communication, training, and readiness assessment activities.
Communication: Develop open communications channels; initiate ongoing collaboration with
leadership in support of achieving programmatic success; ensure information is flowing back and
forth between the client team and all necessary channels.
Qualifications
A minimum of five (5) years of experience in managing payroll implementations across multiple entities
and states, with a strong preference for candidates who have worked with union payrolls in this
capacity
Experience leading projects across teams and departments
Record of success in executing projects within a large, complex, and fluid organization
Manage through ambiguity to deliver outcomes
Experience leading a workstream within a larger program
Bachelor’s degree in Business, Accounting, Technology or related field
Preferred:
Strong understanding of corporate service functions including Finance, Accounting, Technology, Supply
Chain, HR and other operations
Advanced skill level in Microsoft Office suite including Excel, Word, PowerPoint as well as collaboration
tools like SharePoint and Teams
Job Type: Contract
Pay: $38.91 - $46.86 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Experience:
Work Location: On the road
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