Implementation Specialist jobs in Cedar Rapids, IA

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

• Develop and maintain comprehensive documentation, including user guides, manuals, FAQs, technical specifications, release notes, and online help systems
• Facilitate process mapping and documentation, creating clear and concise process flow diagrams, standard operating procedures (SOPs), and work instructions
• Develop new solution processes and procedures and evaluate existing solution processes, workflows, and systems to identify areas for improvement and opportunities for optimization
• Transform technical information into clear, concise, and easy-to-understand documentation that is suitable for various audiences, including end-users, administrators, and developers
• Ensure accuracy, consistency, and quality of documentation through proofreading, editing, and review processes
• Organize and categorize documentation content to ensure easy navigation and accessibility for customers
• Collaborate with cross-functional teams to gather requirements, define objectives, develop process improvement strategies, and train on new solutions and enhancements
• Continuously update and improve existing documentation based on user feedback, changes, and industry best practices
• Conduct regular audits of documentation to ensure it remains up-to-date, relevant, and aligned with features and functionalities
• Develop and implement process improvement initiatives, including process redesign, standardization, and automation, in collaboration with stakeholders
• Stay updated on industry trends, new technologies, and emerging documentation tools and methodologies, and implement best practices to enhance the documentation process
• Project Manage large RNL initiatives

Required:

• Bachelor's degree in technical writing, business, operations management, computer science, or a related field
• 2 years’ experience in process development and improvement, technical writing, documentation, or experience in a similar role
• Strong understanding of project, process, and documentation management principles, standards, and best practices
• Excellent written and verbal communication skills, with a keen eye for detail and the ability to convey complex technical information in a clear, concise, and comprehensive manner
• Proficiency in process mapping and documentation using tools such as Microsoft Visio or Lucidchart
• Experience creating visuals for documentation (screenshots, diagrams, etc.)
• Ability to collaborate and communicate effectively with cross-functional teams
• Strong organizational and project management skills, with the ability to handle multiple projects simultaneously
• Familiarity with version control systems and collaborative documentation platforms
• Strong problem-solving skills and the ability to identify and address process-related challenges
• Strong sense of curiosity and growth mindset
• Travel negligible
• Remote/virtual work environment must be free from distractions while performing the essential functions of the job and have a reliable network connection
• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen, extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds)

RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, please reach out to us here.