Implementation Specialist jobs in Cleveland, OH

We are the leading solution for compliance professionals in the logistic industry. At our core, we are a Software as a Service (SaaS) company, so our process and methods are built on our flexible software to meet our client’s compliance needs. We make the world a better place by providing software and consulting solutions that drive our client’s critical processes.

Veroot is the #1 subscription-based service in the world for logistics compliance. We serve thousands of customers all over the world including publicly traded companies like DHL, CH Robinson, DSV, retail brands like K-Swiss and Moen Faucets, but many small and mid-sized companies. Our customers are like family and love the work we do for them!

We were founded in 2010 and publicly launched in early 2011. We are headquartered in Cleveland, Ohio and have expanded to Toronto, Canada and Phoenix, Arizona.

Job Summary

We are looking for a Customer Implementation Representative to join our Vendor Management team. You will work on account-based SaaS projects and lead the charge on new system solutions for our clients. You will help our customers with CTPAT, Vendor Management and occasional TSA solutions. We are uniquely positioned to offer a work-from-home opportunity with a future option to have flexible office time. If you are looking for a challenge and willing to learn new skills, come join our team!

We are looking for an individual who has a positive attitude, confidence, and a sense of humor. Our ideal candidate is a team player who communicates well with voice, video, email, and chat. Successful candidates possess time management skills, attention to detail and the ability to pivot when high priority tasks arise. We strive to provide good results for our customers and believe in quality over quantity every time.

Job Description

• Utilize Veroot’s vendor management system to assist the consulting team on new CTPAT applications.
• Train new clients on the essentials of CTPAT compliance.
• Assist clients with support needs, guidance on system functionality, configuration, and workflow recommendations.
• Identify compliance and regulation issues and suggest viable solutions.
• Follow-up on deliverables from Veroot team members as needed to communicate a resolution to the client.
• Maintain standards for response times and communication.
• Notify leadership of patterns in client inquiries so training can be improved, or technology development can be planned.
• Strive for 100% client satisfaction and 100% client retention.

Experience/Education Requirements

• Bachelor’s degree required or equivalent work experience.
• 1 year of relevant customer support experience is required.
• Previous experience in a software environment is preferred.
• Ability to focus and execute in a remote working environment.
• Strong time management skills.
• Comfortable with all forms of electronic communication – Zoom/Teams, Slack, Email.
• Willingness to complete repetitive tasks often with quick turnaround time
• Comfortable with the fast-paced, change-oriented world of a start-up.
• Ability to think outside the box to improve processes and create additional value.
• Must be process driven, possess strong communication skills and careful attention to detail.

Veroot offers:

• Fully remote opportunities
• 401K
• Healthcare
• Paid vacation and holidays
• Flexible sick time
• Robust training program
• Opportunity to grow with the company
• Monthly work lunches if in the Ohio region - these are a lot of fun!

We are an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified individuals regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state, and local law.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Remote