Implementation Specialist jobs in Fresno, CA

OnePoint Human Capital Management is an enterprise level human capital management software-as-a-service solution provider to mid size employers. We are seeking an experienced Human Resources Software support specialist to assist clients using our cloud platform for human resources, benefit enrollment, leave of absence management, time & labor management, and payroll.

HRIS Implementation and Support in our integrated HR work in an integrated team environment and assist their team members with tasks such as data entry, setup, training and testing. Communication with sales staff and management on the status of new client progress and implementation details is key to OnePoint’s quality customer service we provide to our clients. It is crucial to have the ability to effectively work and communicate with team members as part of a project management team.

As an HRIS Software Support Specialist, you are required to be able to:

• Successfully complete training on our human resources system, as is provided upon hire.
• Implement/Train/Support HR Modules including but not limited to Benefit Plan Administration, Recruitment Module, Leave of Absence Module, Workers Claims, Performance Review Module.
• Communicate issues and accurate resolutions in a timely manner to clients.
• Track task action items accurately and thoroughly in online HCM system.
• Prioritize tasks autonomously, by severity and client impact.
• Understand basic networking and desktop support concepts.
• Multi-task and maintain a high level of quality work.
• Supporting requests received via phone, email, CRM or internal request.
• Supporting trouble tickets and logging these into our company's web-based CRM system.
• Implementing new clients and converting clients off of competing platforms.
• Supporting hardware devices integrated to the HR modules.
• Work with Customer Service to familiarize them with new clients before assigning them to a permanent CSR.
• Develop and maintain a client training program via electronic documents, webinars and recorded sessions.
• Utilize light SalesForce administration.
• Support miscellaneous IT duties.
• Payroll/system tier 2 support including, but not limited to:
  • General system tier 2 support.

Successful HRIS Implementation and Support Specialist backgrounds should include:

• Knowledge of database software, human resource systems, payroll systems, spreadsheet software and word processing software.
• Experience in Human Resources or Software Support role for a sizable organization or software provider.
• College degree or accreditation preferred.
• Two to five years experience in similar positions.
• A demonstration of strong customer relationship skills.
• Exceptional verbal and written communications skills; expertise in setting and managing customer expectations.
• Experience working with a CRM or project management system.
• Predictable and consistent work attendance.