Import Coordination Manager manages operations and processes for scheduling, shipping/receiving, and documentation to import foreign goods and materials. Coordinates licensing, documentation, and payments. Being an Import Coordination Manager ensures compliance with all regulations and laws. Monitors schedules for potential delays and expedites and negotiates with shippers to resolve issues to ensure imported goods arrive on time. Additionally, Import Coordination Manager typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Import Coordination Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Import Coordination Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Main Purpose of the Role:
The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes answering general import enquiries and acting as an intermediary between customers and other internal groups.
Main Tasks:
Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
Provides information about container availability, last free day and vessel arrival.
Coordinates solutions to documentation and logistics issues for customers.
Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor .
Makes necessary outgoing calls when required to follow up on outstanding issues.
Performs various miscellaneous customer requests.
Assists with special projects aimed at improving efficiency and customer outcomes.
Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned.
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0 Import Coordination Manager jobs found in Norfolk, VA area